topic Sky Q Mini Setup in Sky Q

Sky Q Mini Setup

Fraser11 — Sun, 04 Aug 2024 12:31:57 GMT

I've just received a new sky Q mini. Already have SkyQ TV and broadband. Have plugged in and started up sky mini box. And keep getting the message."No IP address obtained"Have reset the sky Q router as instructed and tried again several times and keep getting the same message. All other devices connect to Wi-Fi as they should. Any help?

Re: Sky Q Mini Setup

oldfella — Sun, 04 Aug 2024 15:15:22 GMT

@Fraser11 wrote:

I've just received a new sky Q mini. Already have SkyQ TV and broadband. Have plugged in and started up sky mini box. And keep getting the message."No IP address obtained"Have reset the sky Q router as instructed and tried again several times and keep getting the same message. All other devices connect to Wi-Fi as they should. Any help?

Hi @Fraser11

Assume this is your second mini and you already have Sky Q Monthly Multiscreen subscription?

First try rebooting the main Q box and then when this is completely back up and running reboot the mini.
To reboot press Standby on your Sky Q remote (if the box responds to the remote), and then switch off and unplug at the mains.
Wait at least 30 secs and then Plug back in and switch your Sky Q box back on at the mains.
Wait for the on screen instructions to disappear and the front led to turn Amber. Then wait for 30 secs before you press Home on your Sky Q remote or if this is not working press the standby button on the front of the Q box (Amber led)

note: some features may take up to 5 minutes to return.

Reboot the mini as above.
If the mini still does not connect reliably try a Network Reset on the mini.
Network Reset found in mini Home - Settings - Setup - Network.
Highlight Status and then select Reset on the right hand side. Follow instructions to WPS with main Q box.
You will be asked to press the WPS button on the main Q box (not the mini as the Network reset will start the mini WPS automatically).

If you are on Sky Broadband and the Router is nearer to the mini than the main box then you can try pressing WPS on the router instead of the main Q box. If you do this make sure you press the Sky router WPS button and not the router reset button.

Failing all of the above you may need a Sky Q WiFi Booster to position midway between your main Q box and the mini and you will need to contact Sky directly.

Re: Sky Q Mini Setup

alexcarey — Mon, 05 Aug 2024 05:07:21 GMT

@Fraser11 wrote:
I've just received a new sky Q mini. Already have SkyQ TV and broadband. Have plugged in and started up sky mini box. And keep getting the message."No IP address obtained"Have reset the sky Q router as instructed and tried again several times and keep getting the same message. All other devices connect to Wi-Fi as they should. Any help?

Ensure your Sky Q mini box is within range of the Sky Q router and try a wired connection using an Ethernet cable. If the issue persists, contact Sky support for further assistance.