topic Re: Sky Q connection to mini box problem in Sky Q

Sky Q connection to mini box problem

Delbar — Sun, 04 Aug 2024 11:42:44 GMT

Since moving to fibre broadband,I've started to get a problem with connection between my sky Q main box and a mini box.

The connection frequently drops and I have to reset the mini box however this works for a while and then it loses connection again.

I contacted my Broadband provider and they said that is caused by interference between the router and the main Q box. (This is why Sky released Skystream and will eventually move away from Q supposedly)

Anyway I was told that I need to make sure that only the Main Q box is connected to my router and not the mini box and that the mini should be connected to the main box directly.

I have tried this but as soon as I disable Wi-Fi on the mini box the connection is lost and I can't see a way to connect directly to the main box as the mini needs to be connected to the router to get a connection.

Has anyone any ideas?

Re: Sky Q connection to mini box problem

nigea99 — Sun, 04 Aug 2024 11:54:17 GMT

@Delbar wrote:

Since moving to fibre broadband,I've started to get a problem with connection between my sky Q main box and a mini box.

The connection frequently drops and I have to reset the mini box however this works for a while and then it loses connection again.

I contacted my Broadband provider and they said that is caused by interference between the router and the main Q box.

(This is why Sky released Skystream and will eventually move away from Q supposedly)

Nonsense - Stream is the natural replacement to SKY Q as the industry moves from Satellite to Internet ( the current Satelllites will use up their fuel by the end of the decade)

Anyway I was told that I need to make sure that only the Main Q box is connected to my router and not the mini box and that the mini should be connected to the main box directly.

I have tried this but as soon as I disable Wi-Fi on the mini box the connection is lost and I can't see a way to connect directly to the main box as the mini needs to be connected to the router to get a connection.

Has anyone any ideas?

When you provider is not SKY then the mini will not connect to your home wifi.

It relies on a wifi signal generated by your SKY Q main box - you may be able to get a booster from SKY if the distance is too far

Ethernet may be a solution if you can do it but for this then you either connect the mini via ethernet directly to the main box or both the main & mini are connected on the same network (via unmanaged switches or your router)

You can only disable the wifi on the mini box if your mini is connected via ethernet (as above)

Re: Sky Q connection to mini box problem

oldfella — Sun, 04 Aug 2024 11:57:41 GMT

@Delbar wrote:

Since moving to fibre broadband,I've started to get a problem with connection between my sky Q main box and a mini box.

The connection frequently drops and I have to reset the mini box however this works for a while and then it loses connection again.

I contacted my Broadband provider and they said that is caused by interference between the router and the main Q box. (This is why Sky released Skystream and will eventually move away from Q supposedly)

Anyway I was told that I need to make sure that only the Main Q box is connected to my router and not the mini box and that the mini should be connected to the main box directly.

I have tried this but as soon as I disable Wi-Fi on the mini box the connection is lost and I can't see a way to connect directly to the main box as the mini needs to be connected to the router to get a connection.

Has anyone any ideas?

Hi @Delbar

First try rebooting the main Q box and then when this is completely back up and running reboot the mini.
To reboot press Standby on your Sky Q remote (if the box responds to the remote), and then switch off and unplug at the mains.
Wait at least 30 secs and then Plug back in and switch your Sky Q box back on at the mains.
Wait for the on screen instructions to disappear and the front led to turn Amber. Then wait for 30 secs before you press Home on your Sky Q remote or if this is not working press the standby button on the front of the Q box (Amber led)

note: some features may take up to 5 minutes to return.

Reboot the mini as above.
If the mini still does not connect reliably try a Network Reset on the mini.
Network Reset found in mini Home - Settings - Setup - Network.
Highlight Status and then select Reset on the right hand side. Follow instructions to WPS with main Q box.
You will be asked to press the WPS button on the main Q box (not the mini as the Network reset will start the mini WPS automatically).

If you are on Sky Broadband and the Router is nearer to the mini than the main box then you can try pressing WPS on the router instead of the main Q box. If you do this make sure you press the Sky router WPS button and not the router reset button.

Failing all of the above you may need a Sky Q WiFi Booster to position midway between your main Q box and the mini and you will need to contact Sky directly.