Remote not working at all

Tim80 — Sat, 03 Aug 2024 21:10:43 GMT

Remote not working. Done a rest of the box and now can't turn on with remote. Tried the holding 7 and 9 but no luck

Re: Remote not working at all

oldfella — Sat, 03 Aug 2024 21:18:48 GMT

@Tim80 wrote:

Remote not working. Done a rest of the box and now can't turn on with remote. Tried the holding 7 and 9 but no luck

Hi @Tim80

Have you tried pressing the Standby button (Amber led) on the front of the Q box.
If this turns the Q box on
With the Q box on with green led try completly resetting your Bluetooth remote.
Press and hold 7 & 9 together on the remote until it’s led flashes four times.
Then make sure that you are pointing your remote at the Q box and press 1 & 3 together until the led flashes and follow onscreen instructions to re- pair to TV.

Failing this
Check the following link and it will lead to a form for a replacement remote.
https://www.sky.com/help/articles/lost-stolen-damaged-sky-q-equipment
In the meantime if you have an Apple device with Sky Go you can set up a virtual remote to control your Q boxes.
See following link.
https://helpforum.sky.com/t5/Sky-TV/Virtual-Sky-Q-Remote-Now-Available-on-Sky-Go/ba-p/4363637?

Re: Remote not working at all

Tim80 — Sat, 03 Aug 2024 21:22:03 GMT

Thanks for the reply. Have tried that but when I press the 1 and 3 after tje 7 and 9 the led on the remote just continuously flashes and nothing comes up on the screen.

topic Remote not working at all in Sky Q

Remote not working at all

Re: Remote not working at all

Re: Remote not working at all