topic Re: Sky Q box will not update in Sky Q

Sky Q box will not update

Smudger771 — Sat, 03 Aug 2024 09:36:52 GMT

Been having issues for a while and getting sick of it, box downloads the update and says will be loaded after being placed on standby. however it never updates.

Tried rebooting it and nothing works, any ideas, is 6 years old so possibly on its way out?

Re: Sky Q box will not update

oldfella — Sat, 03 Aug 2024 09:41:14 GMT

@Smudger771 wrote:

Been having issues for a while and getting sick of it, box downloads the update and says will be loaded after being placed on standby. however it never updates.

Tried rebooting it and nothing works, any ideas, is 6 years old so possibly on its way out?

Hi @Smudger771

what version are you on?
Bear in mind that when you select Setup (in Setting - System info - Software version) the message received will always be update this box with the latest software even if the box is already on the latest version.
Updating when already on the latest version achieves nothing and the box software is not refreshed.

See following links for latest Software versions and how to update Q software
https://www.sky.com/help/articles/sky-software-updates

Re: Sky Q box will not update

Smudger771 — Sat, 03 Aug 2024 09:44:31 GMT

Thanks for that, appears I am on the current version so box must be on the way out

Re: Sky Q box will not update

oldfella — Sat, 03 Aug 2024 09:48:20 GMT

@Smudger771 wrote:

Thanks for that, appears I am on the current version so box must be on the way out

Hi @Smudger771

Try a Reset Settings in the main Q box hidden menu.
To enter hidden menu press Home and navigate down to Settings but do not select Settings.
With Settings highlighted press 0 0 1 Select.
Only Carry out the first Reset (Reset Settings) as the other two will wipe all recordings.
After the Reset you will have to re pair your Bluetooth remote If you use one.
If you cannot switch the Q box on with the remote after the Reset press the Standby button (Amber led) on the front of the box.
To re pair the remote press 1 & 3 together on the remote and follow onscreen instructions to re pair.

Make sure that you are pointing the remote at the Q box when you press 1 & 3 together.

Resetting the settings will also reset:

Audio visual settings, such as picture resolution and HDMI control
Settings changed within the hidden engineer menu, include LNB type. If on a communal dish you need to reset the LNB to SCR in the hidden menu. After changing the LNB type you need to reboot the Q box.