topic Re: Netflix 'hacked' in Sky Q

Netflix 'hacked'

Colpaconel — Thu, 01 Aug 2024 19:53:04 GMT

As I accessed my Netflix account through sky, I noticed 5 new profiles were on the screen, all locked, in Spanish. There is no option to reset the Netflix account which has left us with a Netflix account that we can't use. There has been no password sharing, so is there a way to completely reset the account so that we are able to still use it?

Re: Netflix 'hacked'

Laing1 — Thu, 01 Aug 2024 20:20:32 GMT

@Colpaconel wrote:

As I accessed my Netflix account through sky, I noticed 5 new profiles were on the screen, all locked, in Spanish. There is no option to reset the Netflix account which has left us with a Netflix account that we can't use. There has been no password sharing, so is there a way to completely reset the account so that we are able to still use it?

@Colpaconel the normal advice that is given is to contact Netflix and let them know your account has been hacked

Re: Netflix 'hacked'

oldfella — Thu, 01 Aug 2024 20:30:36 GMT

@Colpaconel wrote:

As I accessed my Netflix account through sky, I noticed 5 new profiles were on the screen, all locked, in Spanish. There is no option to reset the Netflix account which has left us with a Netflix account that we can't use. There has been no password sharing, so is there a way to completely reset the account so that we are able to still use it?

Hi @Colpaconel

Try the following thread;-

https://helpforum.sky.com/t5/Sky-Q/Netflix-Account-Hacked/m-p/4583222#M634965