Sky mini box is not working

Steve0107 — Thu, 01 Aug 2024 09:24:47 GMT

I have tried rebooting it several times to no avail I have also rebooted the main Q box and router again to no avail I have a signal booster which is showing 2 green lights out of 3 the centre light for connectivity is out I've also tried rebooting that box too. I've tried everything that I can !

Re: Sky mini box is not working

oldfella — Thu, 01 Aug 2024 10:07:14 GMT

@Steve0107 wrote:

I have tried rebooting it several times to no avail I have also rebooted the main Q box and router again to no avail I have a signal booster which is showing 2 green lights out of 3 the centre light for connectivity is out I've also tried rebooting that box too. I've tried everything that I can !

Hi @Steve0107

You need to carry out a Network reset on the mini.

If your Q booster is located between the main Q box and the mini to aid connection then you need to get the booster connected first.

To do this:-

With the power and wireless lights green.
Hold the WPS button on your booster for 3 seconds until it flashes amber. Then hold the WPS button on the front of your hub for 3 seconds until it flashes amber - You'll need to do it within 2 minutes. If you are on Sky Broadband and the Sky Q router is nearer to the mini than the main Q box then you can use the router for WPS instead of the main Q box.
After a few minutes, the connected light will turn green.

Once the booster is connected carry it a Network on the mini.

Network Reset found in mini Home - Settings - Setup - Network.
Highlight Status and then select Reset on the right hand side. Follow instructions to WPS with main Q box or Q booster or Sky router (whichever is nearest to the mini)
You will be asked to press the WPS button on the nearest Q device (not the mini as the Network reset will start the mini WPS automatically).

topic Re: Sky mini box is not working in Sky Q

Sky mini box is not working

Re: Sky mini box is not working