BBC channels not working

Tom19881 — Wed, 31 Jul 2024 13:38:37 GMT

None of my BBC channels are working on either box, have reset etc and cannot get them to work

Re: BBC channels not working

Daniel0210 — Wed, 31 Jul 2024 14:09:30 GMT

@Tom19881

What's happening when you try to watch 101 for example? Any error message on the screen?

Re: BBC channels not working

Tom19881 — Thu, 01 Aug 2024 06:56:22 GMT

Yes every BBC channel states there is an issue with my skybox and signal

Re: BBC channels not working

Daniel0210 — Thu, 01 Aug 2024 07:10:25 GMT

@Tom19881 wrote:

Yes every BBC channel states there is an issue with my skybox and signal

@Tom19881
A message displaying ”no signal” tends to be from your TV.

Any message displaying “no satellite signal” relates to your Sky Q box, so firstly check that the connections from the Sky dish going into the back of your Sky Q box are still finger tight. Also check the troubleshooting in this link
https://www.sky.com/help/articles/sky-tv-no-satellite-signal-sky-q
It may then give you the opportunity to arrange an engineer to check the alignment of your dish. If it doesn’t you’ll need to contact Sky to book an engineer appointment.

If you are connected to a communal dish you need to liaise with you building management company / landlord who will have their approved engineers to contact.

Note: A misalignment is not necessarily something that will be visible to the naked eye and could only affect one or two channels.

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BBC channels not working

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Re: BBC channels not working