topic Re: Connecting in Sky Q

Connecting

Sarah672 — Wed, 31 Jul 2024 12:30:04 GMT

In trying to connect my mini box to the sky q box,I've rebooted the q box but it didn't work,it's asking if I have a active broadband which I do,can't press yes or no and comes up with a error mr106,can anyone help

Re: Connecting

oldfella — Wed, 31 Jul 2024 12:34:04 GMT

@Sarah672 wrote:

In trying to connect my mini box to the sky q box,I've rebooted the q box but it didn't work,it's asking if I have a active broadband which I do,can't press yes or no and comes up with a error mr106,can anyone help

Hi @Sarah672

First try rebooting the main Q box and then when this is completely back up and running reboot the mini.
To reboot press Standby on your Sky Q remote (if the box responds to the remote), and then switch off and unplug at the mains.
Wait at least 30 secs and then Plug back in and switch your Sky Q box back on at the mains.
Wait for the on screen instructions to disappear and the front led to turn Amber. Then wait for 30 secs before you press Home on your Sky Q remote or if this is not working press the standby button on the front of the Q box (Amber led)

note: some features may take up to 5 minutes to return.

Reboot the mini as above.
If the mini still does not connect reliably try a Network Reset on the mini.
Network Reset found in mini Home - Settings - Setup - Network.
Highlight Status and then select Reset on the right hand side. Follow instructions to WPS with main Q box.
You will be asked to press the WPS button on the main Q box (not the mini as the Network reset will start the mini WPS automatically).

If you are on Sky Broadband and the Router is nearer to the mini than the main box then you can try pressing WPS on the router instead of the main Q box. If you do this make sure you press the Sky router WPS button and not the router reset button.

edit

Note if you have to press the standby button on the Q box to switch it then

With the Q box on with green led try completly resetting your Bluetooth remote.
Press and hold 7 & 9 together on the remote until it’s led flashes four times.
Then make sure that you are pointing your remote at the Q box and press 1 & 3 together until the remote led flashes and follow onscreen instructions to re- pair.

Failing all of the above you may need a Sky Q WiFi Booster to position midway between your main Q box and the mini and you will need to contact Sky directly.

Re: Connecting

Sarah672 — Wed, 31 Jul 2024 12:41:09 GMT

I've tried that

Re: Connecting

oldfella — Wed, 31 Jul 2024 12:55:37 GMT

@Sarah672 wrote:

I've tried that

Hi @Sarah672

Afraid that doesn't clarify what your issue is.

At what stage in the procedure is your problem?

Re: Connecting

Sarah672 — Wed, 31 Jul 2024 13:10:37 GMT

I get to where it asks you to press the home button to get started,it then asks have you got an active broadband signal which I have,it asks me to press yes or no but it won't let me press either

Re: Connecting

oldfella — Wed, 31 Jul 2024 13:16:05 GMT

@Sarah672 wrote:

I get to where it asks you to press the home button to get started,it then asks have you got an active broadband signal which I have,it asks me to press yes or no but it won't let me press either

Hi @Sarah672

On your mini remote press and hold 7 & 9 on the remote until it's led flashes four times.

This will set the remote to infrared mode which will work all boxes in line of site.

Reboot the mini again and then see if the remote will let you press yes

Remember to point the remote at the mini .

If you can get the mini working then repair the remote by pressing 1 & 3 and following onscreen instructions.

Re: Connecting

Sarah672 — Wed, 31 Jul 2024 13:33:41 GMT

Thank you so much,that worked