topic Re: Mini boxes with recent connectivity problems in Sky Q

Mini boxes with recent connectivity problems

Andrew485 — Wed, 17 Jul 2024 12:28:35 GMT

They switch every minute or so between showing a channel and a blue screen with this message:

You can't currently watch TV as there's an issue with the connection between this Mini Box and your Sky Q box

Main Sky Q is a 2TB Box9028 and is working fine as were the Minis till last week. Have updated, restarted and reactivated everything but it has made no difference.

Software version on all is Q270.000.08.00L (5u193c0)

Any help much appreciated.

Re: Mini boxes with recent connectivity problems

Tom-W19 — Thu, 18 Jul 2024 08:13:44 GMT

Hi @Andrew485

Your post has been escalated to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the chat bubble to start the conversation.

Here's more information on how Community Messaging works - https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

Re: Mini boxes with recent connectivity problems

Quoman7 — Thu, 18 Jul 2024 08:18:27 GMT

@Andrew485 wrote:

They switch every minute or so between showing a channel and a blue screen with this message:

You can't currently watch TV as there's an issue with the connection between this Mini Box and your Sky Q box

Main Sky Q is a 2TB Box9028 and is working fine as were the Minis till last week. Have updated, restarted and reactivated everything but it has made no difference.

Software version on all is Q270.000.08.00L (5u193c0)

Any help much appreciated.

Hi @Andrew485 Try rebooting your router by removing the power cable for 30 sec then reconnect to reboot, then reboot your main SKYQ box by turning the power off at the socket for 30 sec then turn back on, then do the same with any Mini boxes?

Re: Mini boxes with recent connectivity problems

Andrew485 — Thu, 18 Jul 2024 09:04:29 GMT

Have done all the unplugging for 30 seconds but it hasn't helped

Re: Mini boxes with recent connectivity problems

oldfella — Thu, 18 Jul 2024 09:53:11 GMT

@Andrew485 wrote:

Have done all the unplugging for 30 seconds but it hasn't helped

Hi @Andrew485

Try a Network Reset on the minis. Start with the one nearest to the main Q box
Network Reset found in mini Home - Settings - Setup - Network.
Highlight Status and then select Reset on the right hand side. Follow instructions to WPS with main Q box.
You will be asked to press the WPS button on the main Q box (not the mini as the Network reset will start the mini WPS automatically).

If you are on Sky Broadband and the Router is nearer to the mini than the main box then you can try pressing WPS on the router instead of the main Q box. If you do this make sure you press the Sky router WPS button and not the router reset button. If you get the first mini connected then for other minis use WPS on the nearest Q device (main Q box or Sky Router if on Sky Broadband or previously connected mini).

Failing all of the above you may need a Sky Q WiFi Booster to position midway between your main Q box and the mini and you will need to contact Sky directly.

Re: Mini boxes with recent connectivity problems

andyharris2 — Fri, 19 Jul 2024 21:14:19 GMT

Hi, did you get this sorted out as I have exactly the same problem?

Re: Mini boxes with recent connectivity problems

Andrew485 — Wed, 31 Jul 2024 09:58:34 GMT

Yes, resolved. Called an engineer who reckoned the main box had a fault. He replaced it and now all seems well.

Re: Mini boxes with recent connectivity problems

RainmanSteve — Thu, 07 Nov 2024 17:13:38 GMT

I had same problem and powered down the mine box. Then went to main sky Q box and in the status settings section I reactivated the mini box even though it was showing a tick against it. Mini box then started working. Maybe even worth just trying reactivating mini box on main sky q box first

Re: Mini boxes with recent connectivity problems

Steve-666 — Tue, 19 Nov 2024 22:48:43 GMT

My mini box keeps loosing connection with the main box aver time I turn on the mini box. This is really peeing me off. Not impressed