topic Sky Q box can't obtain IP address in Sky Q

Sky Q box can't obtain IP address

Hlucas1a — Tue, 30 Jul 2024 19:12:57 GMT

Have been using SkyQ with wired connection to Starlink for past few months with no issues. However, today it keeps telling me it can't obtain an IP address. I've rebooted everything, checked all cables etc and nothing is working. The mini box is showing as connected to Internet but obviously we can't use it without main box being connected. Any ideas?

Re: Sky Q box can't obtain IP address

oldfella — Tue, 30 Jul 2024 21:08:21 GMT

@Hlucas1a wrote:

Have been using SkyQ with wired connection to Starlink for past few months with no issues. However, today it keeps telling me it can't obtain an IP address. I've rebooted everything, checked all cables etc and nothing is working. The mini box is showing as connected to Internet but obviously we can't use it without main box being connected. Any ideas?

Hi @Hlucas1a

Try reconnecting your main Q box

First carry out a Network reset with the Ethernet connected.

Network Reset found in Q box Home - Settings - Setup - Network.
Highlight Status and then select Reset on the right hand side. Select connect wired to non Sky Router. Do not carry out any WPS and just wait for the box to connect. It may take a couple of minutes. If it does not connect there is an issue with the Ethernet connection.

Re: Sky Q box can't obtain IP address

Hlucas1a — Tue, 30 Jul 2024 21:41:34 GMT

I've done that, it just keeps saying it can't obtain an IP address.

Re: Sky Q box can't obtain IP address

Hlucas1a — Thu, 01 Aug 2024 16:51:34 GMT

I tried all of that and got a new ethernet cable. Still the same issue.

Re: Sky Q box can't obtain IP address

Laing1 — Thu, 01 Aug 2024 17:02:38 GMT

@Hlucas1a wrote:

I tried all of that and got a new ethernet cable. Still the same issue.

@Hlucas1a have you tried resetting your router by using the reset button or the pinhole to reset the router then try @oldfella solution

Re: Sky Q box can't obtain IP address

Hlucas1a — Thu, 01 Aug 2024 17:13:25 GMT

I reset my router as soon as I had issues. Didn't help at all. Everything else including the mini box are connecting as normal, it's just the main sky box that won't connect.

Re: Sky Q box can't obtain IP address

crunchiefrog — Mon, 14 Oct 2024 20:37:17 GMT

Did you ever find a solution to this?

It's started happening for me this week, after probably a year or so with no issues.

So frustrating!

Re: Sky Q box can't obtain IP address

JImmyRay7 — Fri, 23 Jan 2026 21:52:47 GMT

This issue has started happening since about a week ago. Got a new box from sky but no progress. When the box connects to WiFi it works for about 15 secs then disconnects.

so frustrated