topic We are experiencing pixilating and green blocks on any of the apps via our sky box. in Sky Q https://helpforum.sky.com/t5/Sky-Q/We-are-experiencing-pixilating-and-green-blocks-on-any-of-the-apps-via-our-sky-box/m-p/4706961#M657276 <P>This only happens with our Sky Q Box.</P><P>It doesnt happen viewing through our Smart TV.</P><P>We have followed everything your website suggests.</P><P>Our Broadband is Virgin and currently shows&nbsp;</P><P>35 Ms response time</P><P>646 mbps download speed</P><P>62 mbps upload speed&nbsp;</P><P>&nbsp;</P><P>All cables have been removed inspected and reconnected.</P> Tue, 30 Jul 2024 17:24:14 GMT Murbs1 2024-07-30T17:24:14Z We are experiencing pixilating and green blocks on any of the apps via our sky box. https://helpforum.sky.com/t5/Sky-Q/We-are-experiencing-pixilating-and-green-blocks-on-any-of-the-apps-via-our-sky-box/m-p/4706961#M657276 <P>This only happens with our Sky Q Box.</P><P>It doesnt happen viewing through our Smart TV.</P><P>We have followed everything your website suggests.</P><P>Our Broadband is Virgin and currently shows&nbsp;</P><P>35 Ms response time</P><P>646 mbps download speed</P><P>62 mbps upload speed&nbsp;</P><P>&nbsp;</P><P>All cables have been removed inspected and reconnected.</P> Tue, 30 Jul 2024 17:24:14 GMT https://helpforum.sky.com/t5/Sky-Q/We-are-experiencing-pixilating-and-green-blocks-on-any-of-the-apps-via-our-sky-box/m-p/4706961#M657276 Murbs1 2024-07-30T17:24:14Z Re: We are experiencing pixilating and green blocks on any of the apps via our sky box. https://helpforum.sky.com/t5/Sky-Q/We-are-experiencing-pixilating-and-green-blocks-on-any-of-the-apps-via-our-sky-box/m-p/4706993#M657281 <BLOCKQUOTE><HR /><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4138326">@Murbs1</a>&nbsp;wrote:<BR /> <P>This only happens with our Sky Q Box.</P> <P>It doesnt happen viewing through our Smart TV.</P> <P>We have followed everything your website suggests.</P> <P>Our Broadband is Virgin and currently shows&nbsp;</P> <P>35 Ms response time</P> <P>646 mbps download speed</P> <P>62 mbps upload speed&nbsp;</P> <P>&nbsp;</P> <P>All cables have been removed inspected and reconnected.</P> <HR /></BLOCKQUOTE> <P>Hi&nbsp;<a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4138326">@Murbs1</a>&nbsp;</P> <P>I suspect this is a Q box fault.</P> <P>I have had similar in the past and it needed a box swap.</P> <P>Best to contact Sky for an Engineer</P> Tue, 30 Jul 2024 18:00:51 GMT https://helpforum.sky.com/t5/Sky-Q/We-are-experiencing-pixilating-and-green-blocks-on-any-of-the-apps-via-our-sky-box/m-p/4706993#M657281 oldfella 2024-07-30T18:00:51Z Re: We are experiencing pixilating and green blocks on any of the apps via our sky box. https://helpforum.sky.com/t5/Sky-Q/We-are-experiencing-pixilating-and-green-blocks-on-any-of-the-apps-via-our-sky-box/m-p/4707111#M657302 <P>Hi <a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/2617281">@oldfella</a>&nbsp;</P><P>Thank you, we suspected this...how do we go about contacting Sky to request this.</P><P>&nbsp;</P><P>There seems to be no contact number <span class="lia-unicode-emoji" title=":confused_face:">😕</span>&nbsp;</P> Tue, 30 Jul 2024 20:04:35 GMT https://helpforum.sky.com/t5/Sky-Q/We-are-experiencing-pixilating-and-green-blocks-on-any-of-the-apps-via-our-sky-box/m-p/4707111#M657302 Murbs1 2024-07-30T20:04:35Z Re: We are experiencing pixilating and green blocks on any of the apps via our sky box. https://helpforum.sky.com/t5/Sky-Q/We-are-experiencing-pixilating-and-green-blocks-on-any-of-the-apps-via-our-sky-box/m-p/4707132#M657310 <BLOCKQUOTE><HR /><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4138326">@Murbs1</a>&nbsp;wrote:<BR /> <P>Hi <a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/2617281">@oldfella</a>&nbsp;</P> <P>Thank you, we suspected this...how do we go about contacting Sky to request this.</P> <P>&nbsp;</P> <P>There seems to be no contact number <span class="lia-unicode-emoji" title=":confused_face:">😕</span>&nbsp;</P> <HR /></BLOCKQUOTE> <P>Hi&nbsp;<a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4138326">@Murbs1</a>&nbsp;</P> <P>If you need to contact them you need to persevere by phone. <BR />To contact Sky<BR />Select <STRONG>Need more help</STRONG> <BR />at the bottom of the following link and this will lead to a phone contact.<BR />Ignore all automated messages and wait for an agent<BR /><A href="https://www.sky.com/help/home" target="_blank">https://www.sky.com/help/home</A></P> Tue, 30 Jul 2024 20:32:44 GMT https://helpforum.sky.com/t5/Sky-Q/We-are-experiencing-pixilating-and-green-blocks-on-any-of-the-apps-via-our-sky-box/m-p/4707132#M657310 oldfella 2024-07-30T20:32:44Z Re: We are experiencing pixilating and green blocks on any of the apps via our sky box. https://helpforum.sky.com/t5/Sky-Q/We-are-experiencing-pixilating-and-green-blocks-on-any-of-the-apps-via-our-sky-box/m-p/4707143#M657314 <P>Hi <a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/2617281">@oldfella</a>&nbsp;</P><P>Thank you <span class="lia-unicode-emoji" title=":smiling_face_with_smiling_eyes:">😊</span></P> Tue, 30 Jul 2024 20:43:05 GMT https://helpforum.sky.com/t5/Sky-Q/We-are-experiencing-pixilating-and-green-blocks-on-any-of-the-apps-via-our-sky-box/m-p/4707143#M657314 Murbs1 2024-07-30T20:43:05Z