topic Problems with Netflix in Sky Q

Problems with Netflix

Renial — Tue, 30 Jul 2024 11:41:01 GMT

My Netflix is not working. I tried through my Sky box and through my tv. Sky box doesn't load Netflix and through tv it says this device is not in my household. I am the account holder and my I pay for Netflix. This is an ongoing issue and I'm pretty disappointed on your service. Please help!!

Re: Problems with Netflix

Daniel0210 — Tue, 30 Jul 2024 11:45:35 GMT

@Renial

Are you just seeing the red spinning circle when launching?

Re: Problems with Netflix

nigea99 — Tue, 30 Jul 2024 11:54:36 GMT

@Renial wrote:

My Netflix is not working. I tried through my Sky box and through my tv. Sky box doesn't load Netflix and through tv it says this device is not in my household. I am the account holder and my I pay for Netflix. This is an ongoing issue and I'm pretty disappointed on your service. Please help!!

hi @Renial

Please may I suggest a full power down restart of both your Router & SKY Q box.

If the problem remains you may need to login to Netflix via a Tablet or Computer to manage your devices / Household

https://help.netflix.com/en/node/128339