https://helpforum.sky.com/t5/Sky-Q/No-sat/m-p/4704835#M656862 <BLOCKQUOTE><HR /><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4136490">@LewisCoultas</a>&nbsp;wrote:<BR /> <P>Our screen says satellite signal - unlocked, and LNB type is SCR. Both signal strength and quality are 0. Can you please advise next steps?</P> <HR /></BLOCKQUOTE> <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4136490">@LewisCoultas</a>&nbsp;if you are not on a communual dish and you have your own dish,&nbsp; you will need to enter&nbsp;the engineers menu</P> <P>and change the LNB type to wideband<BR /><BR />To enter the engineers menu do the follow<BR />press the home button then scroll down to setting and hi-light<BR />do not press select/enter but press 001 then select this takes you into the engineers menu <BR /><BR />select setup &gt; LNB type &gt; wideband&nbsp; select then exit out of the menu then reboot your Q box&nbsp;</P> Sun, 28 Jul 2024 17:06:45 GMT Laing1 2024-07-28T17:06:45Z https://helpforum.sky.com/t5/Sky-Q/No-sat/m-p/4704828#M656858 <P>Our screen says satellite signal - unlocked, and LNB type is SCR. Both signal strength and quality are 0. Can you please advise next steps?</P> Sun, 28 Jul 2024 16:53:18 GMT https://helpforum.sky.com/t5/Sky-Q/No-sat/m-p/4704828#M656858 LewisCoultas 2024-07-28T16:53:18Z https://helpforum.sky.com/t5/Sky-Q/No-sat/m-p/4704835#M656862 <BLOCKQUOTE><HR /><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4136490">@LewisCoultas</a>&nbsp;wrote:<BR /> <P>Our screen says satellite signal - unlocked, and LNB type is SCR. Both signal strength and quality are 0. Can you please advise next steps?</P> <HR /></BLOCKQUOTE> <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4136490">@LewisCoultas</a>&nbsp;if you are not on a communual dish and you have your own dish,&nbsp; you will need to enter&nbsp;the engineers menu</P> <P>and change the LNB type to wideband<BR /><BR />To enter the engineers menu do the follow<BR />press the home button then scroll down to setting and hi-light<BR />do not press select/enter but press 001 then select this takes you into the engineers menu <BR /><BR />select setup &gt; LNB type &gt; wideband&nbsp; select then exit out of the menu then reboot your Q box&nbsp;</P> Sun, 28 Jul 2024 17:06:45 GMT https://helpforum.sky.com/t5/Sky-Q/No-sat/m-p/4704835#M656862 Laing1 2024-07-28T17:06:45Z https://helpforum.sky.com/t5/Sky-Q/No-sat/m-p/4704874#M656872 <P>Already tried that but doesn't seems to make any difference. Any other idea on what's wrong?</P> Sun, 28 Jul 2024 18:06:21 GMT https://helpforum.sky.com/t5/Sky-Q/No-sat/m-p/4704874#M656872 LewisCoultas 2024-07-28T18:06:21Z