topic Sky mini box crashing in Sky Q

Sky mini box crashing

RichardandSteph — Sun, 28 Jul 2024 16:53:24 GMT

Having major problems with our mini boxes crashing multiple times a day. We have been resetting the main Q box to solve the problem (unplugging and removing the card). I've also tried network resets on all boxes which has resulted in the mini box we use most losing the TV guide function. Not sure what is going on, I suspect our main box is faulty. Any suggestions?

Re: Sky mini box crashing

Tom-W19 — Mon, 29 Jul 2024 07:15:25 GMT

Hi @RichardandSteph

Your post has been escalated to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the chat bubble to start the conversation.

Here's more information on how Community Messaging works - https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

Re: Sky mini box crashing

Tom-W19 — Wed, 31 Jul 2024 07:19:08 GMT

Hi @RichardandSteph

An invite was sent but there was no response within 48 hours so it has automatically closed.

If you still need help with this please let us know by posting on the forum again and we will get it escalated through to us.