topic Re: Sky Q box not working in Sky Q

Sky Q box not working

KevHeaney — Fri, 01 Dec 2023 14:02:18 GMT

Box had to be reset (unplugged from mains for 2 minutes) 3 times this week Sunday 26th, Tuesday 28th and Friday 1st. The first two resets worked and programs were restored. Today the screen went blank, we checked that terrestrial channels were still ok , which they were (so the tv is not faulty) I unplugged the Sky Q box for5 mins and plugged in. The sky welcome message "press "home" button when screen goes blank, this was done at the appropriate moment but the screen is still blank. (This procedure was repeated with the same result)

Re: Sky Q box not working

Lisa-P1987 — Sat, 02 Dec 2023 09:09:35 GMT

Hi there @KevHeaney , I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

Re: Sky Q box not working

Lisa-P1987 — Mon, 04 Dec 2023 09:17:30 GMT

We are still looking to help you @KevHeaney . If you need our support let us know and we can re-escalate to our chat team. Your invite has been closed now. Thanks

Re: Sky Q box not working

Paul478 — Sun, 28 Jul 2024 15:14:20 GMT

hi @Lisa-P1987 I've unplugged my sky box a number of times and updated it but the terrestrial channels don't work

on occasion they may work for a minute or two then the screen goes black