https://helpforum.sky.com/t5/Sky-Q/I-am-unable-to-turn-my-television-off-with-my-new-controls/m-p/4704562#M656788 <P>I have had a new control as my previous one broke. I was told to just start using it no problem. This turns my tele over to other stations but volume does not work and I can turn my tv off however it comes up with writing something to do with source. My tv won't turn off&nbsp;</P> Sun, 28 Jul 2024 10:52:34 GMT Edrop123 2024-07-28T10:52:34Z https://helpforum.sky.com/t5/Sky-Q/I-am-unable-to-turn-my-television-off-with-my-new-controls/m-p/4704562#M656788 <P>I have had a new control as my previous one broke. I was told to just start using it no problem. This turns my tele over to other stations but volume does not work and I can turn my tv off however it comes up with writing something to do with source. My tv won't turn off&nbsp;</P> Sun, 28 Jul 2024 10:52:34 GMT https://helpforum.sky.com/t5/Sky-Q/I-am-unable-to-turn-my-television-off-with-my-new-controls/m-p/4704562#M656788 Edrop123 2024-07-28T10:52:34Z https://helpforum.sky.com/t5/Sky-Q/I-am-unable-to-turn-my-television-off-with-my-new-controls/m-p/4704571#M656789 <BLOCKQUOTE><HR /><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4136259">@Edrop123</a>&nbsp;wrote:<BR /> <P>I have had a new control as my previous one broke. I was told to just start using it no problem. This turns my tele over to other stations but volume does not work and I can turn my tv off however it comes up with writing something to do with source. My tv won't turn off&nbsp;</P> <HR /></BLOCKQUOTE> <P>Hi&nbsp;<a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4136259">@Edrop123</a>&nbsp;</P> <P>Have you completely reset your new remote?</P> <P>With the Q box on with green led press&nbsp;and hold 7 &amp; 9 together on the remote until it’s led flashes four times. <BR />Then make sure that you are pointing your remote at the Q box and press 1 &amp; 3 together until the remote led flashes and follow onscreen instructions to re- pair.</P> Sun, 28 Jul 2024 11:02:01 GMT https://helpforum.sky.com/t5/Sky-Q/I-am-unable-to-turn-my-television-off-with-my-new-controls/m-p/4704571#M656789 oldfella 2024-07-28T11:02:01Z https://helpforum.sky.com/t5/Sky-Q/I-am-unable-to-turn-my-television-off-with-my-new-controls/m-p/4704572#M656790 <BLOCKQUOTE><HR /><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4136259">@Edrop123</a>&nbsp;wrote:<BR /> <P>I have had a new control as my previous one broke. I was told to just start using it no problem. This turns my tele over to other stations but volume does not work and I can turn my tv off however it comes up with writing something to do with source. My tv won't turn off&nbsp;</P> <HR /></BLOCKQUOTE> <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4136259">@Edrop123</a>&nbsp;Try resetting your remote.<BR />Press the buttons 7 &amp; 9 together on the remote until it’s led flashes four times.<BR />Then press 1 &amp; 3 together until the led flashes twice then follow onscreen instructions to repair the remote.</P> Sun, 28 Jul 2024 11:02:11 GMT https://helpforum.sky.com/t5/Sky-Q/I-am-unable-to-turn-my-television-off-with-my-new-controls/m-p/4704572#M656790 Laing1 2024-07-28T11:02:11Z