topic Sky q saying no network but checked and followed all instructions and still saying no network in Sky Q

Sky q saying no network but checked and followed all instructions and still saying no network

Mrsclarkie — Sun, 28 Jul 2024 09:08:01 GMT

About a week ago, having worked perfectly our sky q tv gave a message saying not connected to Internet. Have followed all the sky self help instructions and same for our sky router and no change. The sky q checker isn't working. We can watch tele but none of the catch up tele etc. anyone got an idea what else we can try? Haven't done Ethernet cable but not needed to before. Is it a call to sky or engineer visit required ? Very frustrating as nothing changed as far as I'm aware. Thanks in advance if anyone can help

Re: Sky q saying no network but checked and followed all instructions and still saying no network

oldfella — Sun, 28 Jul 2024 09:28:56 GMT

@Mrsclarkie wrote:

About a week ago, having worked perfectly our sky q tv gave a message saying not connected to Internet. Have followed all the sky self help instructions and same for our sky router and no change. The sky q checker isn't working. We can watch tele but none of the catch up tele etc. anyone got an idea what else we can try? Haven't done Ethernet cable but not needed to before. Is it a call to sky or engineer visit required ? Very frustrating as nothing changed as far as I'm aware. Thanks in advance if anyone can help

Hi @Mrsclarkie

First reset your broadband router.
On Sky broadband hold the Reset on the back of the router until the power light flashes green (about 10 seconds). Don't unplug or switch off your router while it resets. The power light will go green when it's done.
Wait until the router is completely back and running and then try a Network Reset found in Q box Home - Settings - Setup - Network.
Highlight Status and then select Reset on the right hand side. Follow instructions to connect by WiFi to your router. Even if reset is not listed there is still an option to connect by WiFi to Sky or 3rd party router
On Sky Broadband you will be asked to press the WPS button on the Sky router. (Not on the Q box as the Network reset will start the main Q box WPS automatically). Make sure you press the WPS button on the Sky router and not the reset button.

Re: Sky q saying no network but checked and followed all instructions and still saying no network

Mrsclarkie — Sun, 28 Jul 2024 16:25:32 GMT

Thank you, that worked. I was pressing the reset button thinking it was the Wps button ... d'oh!