topic Re: Both boxes keep losing internet connection in Sky Q

Both boxes keep losing internet connection

Millertime09 — Mon, 08 Jan 2024 14:17:44 GMT

Hi, both my main and also mini boxes regularly lose their WiFi signal.

This is despite the "smart tv" functions on the tellys working fine so I know its nothing to do with the Internet connection

It's infuriating

I have bt broadband with a mesh setup with 4 whole home wifi discs

Everything else works other than these boxes- anyone any idea what the problem is?

Re: Both boxes keep losing internet connection

Addie15 — Tue, 09 Jan 2024 09:24:49 GMT

Hi there, @Millertime09. I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

Re: Both boxes keep losing internet connection

Millertime09 — Tue, 09 Jan 2024 13:17:12 GMT

I've not heard anything?

An engineer came out today and told me its because the boxes don't work with a bt whole home wifi mesh, so installed a sky booster to my bt router. This though has not solved the problem ?

Re: Both boxes keep losing internet connection

Addie15 — Fri, 12 Jan 2024 08:57:57 GMT

Update-We are closing this session now after not receiving further response within 48 hours. If you still need help, please let us know so we can re-escalate this for you. Thanks.

Re: Both boxes keep losing internet connection

Chodley — Fri, 12 Jan 2024 09:07:58 GMT

I had the same problem and 2-3 years ago ended up plugging my Q into the back of a disc and my minis into powerline adapters (one also connected to the Q/disc) to basically convert the whole thing to ethernet and disable wifi on it.

The Q should use the BTWH mesh to talk to the internet but it does it really badly, it can't use it to talk to the mini which is what the engineer was referring to.

My network ended up like this (I've got another 3 discs not shown here)

Re: Both boxes keep losing internet connection

Philip2015April — Sat, 27 Jul 2024 18:01:33 GMT

I jave exactly the same set-up as ypu - with the same problem. I wil now move a BT Whole Home disk near to the Sky Q box and hard wire it. Hopefully this will be stable unlike the current connection method, which doesn't give any pther devices a problem.