topic TNT sports channels all 'currently affected by a problem with your satellite signal' in Sky Q

TNT sports channels all 'currently affected by a problem with your satellite signal'

Tims210 — Sat, 27 Jul 2024 14:37:49 GMT

ALl teh TNT sports channels come up with an error when I try to watch them: 'This channel is currently affected by a problem with your satellite signal.

ALL other channels are working correctly. SKy go wil not let me wqtch TNT sports either yet I am paying for the service

Re: TNT sports channels all 'currently affected by a problem with your satellite signal'

Tom-W19 — Sun, 28 Jul 2024 09:05:47 GMT

Hi @Tims210

Your post has been escalated to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the chat bubble to start the conversation.

Here's more information on how Community Messaging works - https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

Re: TNT sports channels all 'currently affected by a problem with your satellite signal'

stereohaven — Sun, 28 Jul 2024 09:16:43 GMT

@Tims210 wrote:
ALl teh TNT sports channels come up with an error when I try to watch them: 'This channel is currently affected by a problem with your satellite signal.
ALL other channels are working correctly. SKy go wil not let me wqtch TNT sports either yet I am paying for the service

Have you tried watching through Discovery+?

Re: TNT sports channels all 'currently affected by a problem with your satellite signal'

Mr+Flibbles+86 — Tue, 30 Jul 2024 09:06:19 GMT

We are still looking to help you @Tims210 . If you need our support let us know and we can re-escalate to our chat team. Your invite has been closed now. Thanks

Re: TNT sports channels all 'currently affected by a problem with your satellite signal'

Tims210 — Tue, 30 Jul 2024 09:12:00 GMT

Engineer visit booked for today to confirm dish orientation ok. Then it's between Sky and TNT Sport to sort it out. I can see on discovery but that's not the point

Re: TNT sports channels all 'currently affected by a problem with your satellite signal'

stereohaven — Tue, 30 Jul 2024 12:33:50 GMT

@Tims210 wrote:
I can see on discovery but that's not the point

Of course it isnt, but it does allow you to watch anything on TNT Sports that you cannot access currently through the TV Guide while you wait for a fix.

Plus, it helps confirm that your TNT Sports account is actually live and valid, which means it is a Sky problem (probably dish alignment), which the engineer can sort when they visit.

Re: TNT sports channels all 'currently affected by a problem with your satellite signal'

Tims210 — Tue, 30 Jul 2024 13:45:53 GMT

Engineer replace and realigned disk. Listed build so not many options available but it's all ok now😁

Re: TNT sports channels all 'currently affected by a problem with your satellite signal'

ChrisB203 — Fri, 27 Sep 2024 13:05:25 GMT

I am having the same problem. How do I book an engineer to check alignment?