topic Re: Asked for a replacement sky Q remote in Sky Q

Asked for a replacement sky Q remote

Jaynegarland1 — Sat, 27 Jul 2024 10:59:27 GMT

But sky won't be able to process this for some reason. So I'm asking if I could have a sky Q remote replacement, as the batteries get over heated and the remote doesn't work, and I've only had the sky Q for only a few months

Re: Asked for a replacement sky Q remote

GD1 — Sat, 27 Jul 2024 11:35:43 GMT

@Jaynegarland1 Your post has been moved from the Sky stream forum as this isn't a Sky stream issue.

Also this is a customer helps customer community we can't send any remotes to people, have you thought about buying a replacement remote online?

Re: Asked for a replacement sky Q remote

oldfella — Sat, 27 Jul 2024 11:35:47 GMT

@Jaynegarland1 wrote:

But sky won't be able to process this for some reason. So I'm asking if I could have a sky Q remote replacement, as the batteries get over heated and the remote doesn't work, and I've only had the sky Q for only a few months

Hi @Jaynegarland1

Check the following link and it will lead to a form for a replacement remote.
https://www.sky.com/help/articles/lost-stolen-damaged-sky-q-equipment
In the meantime if you have an Apple device with Sky Go you can set up a virtual remote to control your Q boxes.
See following link.
https://helpforum.sky.com/t5/Sky-TV/Virtual-Sky-Q-Remote-Now-Available-on-Sky-Go/ba-p/4363637?

Re: Asked for a replacement sky Q remote

Daniel0210 — Sat, 27 Jul 2024 11:37:04 GMT

@Jaynegarland1 wrote:

But sky won't be able to process this for some reason.

@Jaynegarland1

What reason have they given?