topic Re: BBC iPlayer app in Sky Q

BBC iPlayer app

bobthedog — Fri, 26 Jul 2024 17:03:15 GMT

Why is it that the app doesn't let you get the broadcast in UHD

I get it in UHD from the app on the Samsung tv

Re: BBC iPlayer app

oldfella — Fri, 26 Jul 2024 17:09:19 GMT

@bobthedog wrote:

Why is it that the app doesn't let you get the broadcast in UHD

I get it in UHD from the app on the Samsung tv

Hi @bobthedog

Assume you have the 2TB V2 box. This doesn't do UHD in iPlayer,

The 2 TB V3 does.

The V2 box is 32B1xx

Re: BBC iPlayer app

nigea99 — Fri, 26 Jul 2024 17:08:54 GMT

@oldfella wrote:

@bobthedog wrote:

Why is it that the app doesn't let you get the broadcast in UHD

I get it in UHD from the app on the Samsung tv

Hi @bobthedog

Assume you have the 2TB V2 box. This doesn't do UHD in iPlayer,

The 2 TB V3 does.

@bobthedog

if you want to check your box see this :

Home - Settings - System Info - Hardware Version

If it is 32Cxxx then you have an older 1TB non-UHD Box
If it is 32B0xxx then you have a (V1) UHD but non HDR 2TB Box
If it is 32B1xxx then you have a (V2) UHD HDR 2TB Box (which has a separate Power supply)
If it is 32B2xxx then you have a (V3) UHD HDR 1TB or 2TB Box

As @oldfella syas only the V3 boxes have a UHD version of the iplayer - we are not fully sure why the V2 is excluded but it is
https://www.sky.com/help/articles/check-which-sky-q-box