topic Re: My on demand and catchup in Sky Q

My on demand and catchup

wenta70 — Thu, 25 Jul 2024 15:38:01 GMT

My skyq box won't download or catch up any content from BBC itvx sky etc I have the correct subscriptions, I have changed from HD to SD, unplugged box and router 5 times and updated twice which didnt work as software number still the same.

Re: My on demand and catchup

Laing1 — Thu, 25 Jul 2024 15:57:17 GMT

@wenta70 wrote:

My skyq box won't download or catch up any content from BBC itvx sky etc I have the correct subscriptions, I have changed from HD to SD, unplugged box and router 5 times and updated twice which didnt work as software number still the same.

@wenta70 I have escalated this to sky

You may receive an email or a private message inviting you to have a private conversation on the Community with a Sky Expert.

Look out for a chat bubble at the bottom of your screen inviting you to a chat
If you are using the Safari browser please make sure that Hide IP Address is not checked in order to see the chat bubble. If you are having trouble finding this to check the settings, use another browser such as Firefox, Chrome etc.

The link below explains how the escalation process works

https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014

Re: My on demand and catchup

oldfella — Thu, 25 Jul 2024 16:06:33 GMT

@wenta70 wrote:

My skyq box won't download or catch up any content from BBC itvx sky etc I have the correct subscriptions, I have changed from HD to SD, unplugged box and router 5 times and updated twice which didnt work as software number still the same.

Hi @wenta70

When you carry out Software updates on Q and are on the latest software, the message received will always be update this box with the latest software even if the box is already on the latest version.
Updating when already on the latest version achieves nothing and the box software is not refreshed.
See following links for latest Software versions.
https://www.sky.com/help/articles/sky-software-updates

Regarding your Download issue

Have you changed your Download preference to SD in Home - Settings - Setup - Preferences.
This needs to be done on the main Q box.
Then if you want to download any HD content from free to air channels (BBCHD ,ITVHD etc) you can select HD in the All formats tab of the content . This will change the format for that particular download only but still leave your format to SD in preferences.

Re: My on demand and catchup

Mr+Flibbles+86 — Fri, 26 Jul 2024 07:30:25 GMT

Thanks for escalating this. We’ve sent an invite to @wenta70 to chat.

Re: My on demand and catchup

Tom-W19 — Sun, 28 Jul 2024 08:24:59 GMT

Hi @wenta70

An invite was sent but there was no response within 48 hours so it has automatically closed.

If you still need help with this please let us know by posting on the forum again and we will get it escalated through to us.