Sky box

Sarah+Lou+123 — Thu, 25 Jul 2024 14:28:00 GMT

Hi my sky box keeps randomly turning off. Can I get the smaller sky box that is now available

Re: Sky box

PandJ2020 — Thu, 25 Jul 2024 14:35:33 GMT

There is no smaller Q device - perhaps you mean switching to Stream but is a quite different product (no recording).

You'll have to call Sky to discuss your options or replacement box.

Re: Sky box

oldfella — Thu, 25 Jul 2024 14:35:35 GMT

@Sarah+Lou+123 wrote:

Hi my sky box keeps randomly turning off. Can I get the smaller sky box that is now available

Hi @Sarah+Lou+123

There is no smaller box to replace the main Q box.

The smaller boxes are mini boxes where you need a monthly Multiscreen subscription to use additional Televisions.

There is a Sky Stream system which has smaller boxes and works by Streaming direct from the internet and does not need a Satellite dish.

Regarding your Q issue

Try a Reset Settings in the Q box hidden menu.
To enter hidden menu press Home and navigate down to Settings but do not select Settings.
With Settings highlighted press 0 0 1 Select.
Only Carry out the first Reset (Reset Settings) as the other two will wipe all recordings.
After the Reset you will have to re pair your Bluetooth remote If you use one.
If you cannot switch the Q box on with the remote after the Reset press the Standby button (Amber led) on the front of the box.
To re pair the remote press 1 & 3 together on the remote and follow onscreen instructions to re pair.

Make sure that you are pointing the remote at the Q box when you press 1 & 3 together.

Resetting the settings will also reset:

Audio visual settings, such as picture resolution and HDMI control
Settings changed within the hidden engineer menu, include LNB type. If on a communal dish you need to reset the LNB to SCR in the hidden menu. After changing the LNB type you need to reboot the Q box.

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