topic Re: Netflix not working in Sky Q

Netflix not working

Tessa86 — Thu, 25 Jul 2024 10:15:25 GMT

My netflix isbt eotk bis sjky box on tv but is on other portable devices like childrens tablets

Re: Netflix not working

Mark39 — Thu, 25 Jul 2024 10:33:35 GMT

Are you seeing a red, spinning circle?

Re: Netflix not working

Jane736 — Thu, 25 Jul 2024 10:43:32 GMT

The Netflix app will not load and hasn't loaded properly for weeks yet I'm paying for it. I click on the app and the round circle just goes round and round. It is only not working on my tv through SKY as it works on my separate smart tv and my phone.

Re: Netflix not working

caesarome — Thu, 25 Jul 2024 11:07:45 GMT

@Jane736 @Tessa86

If this is happening on a Sky Q box then doing this short fix it:

https://helpforum.sky.com/t5/Sky-Q/Netflix-Red-Spinning-Circle-on-Launch/m-p/4691069/highlight/true#M653844

Re: Netflix not working

Jane736 — Thu, 25 Jul 2024 12:32:06 GMT

@caesaromeBrilliant thank you!! That seems to have worked!!

Re: Netflix not working

Jane736 — Sat, 27 Jul 2024 13:30:09 GMT

@caesarome Any other suggestions as I have got the red swirl back again. Tried logging out on my phone on Sky but it's not doing anything now. Thank you

Re: Netflix not working

caesarome — Sat, 27 Jul 2024 15:39:57 GMT

After signing into Netflix via their website and logging out of all your devices did you do the same as before and reboot your Sky box ?