topic Re: Sky Cinema Menu is corrupted. in Sky Q

Sky Cinema Menu is corrupted.

Elvis0951 — Thu, 25 Jul 2024 08:58:53 GMT

When I access Sky Cinema on my Skyq box I select Genres but it dosen't work, it just goes to Audio Described Movies.

Re: Sky Cinema Menu is corrupted.

oldfella — Thu, 25 Jul 2024 09:01:37 GMT

@Elvis0951 wrote:
When I access Sky Cinema on my Skyq box I select Genres but it dosen't work, it just goes to Audio Described Movies.

Hi @Elvis0951

This is the same for all users.

Hopefully it is an issue which will be corrected by Sky

Re: Sky Cinema Menu is corrupted.

Biskit2 — Thu, 25 Jul 2024 09:10:46 GMT

Has anyone been able to talk to someone at Sky about this issue? It's been going on for a number of days now and I can't seem to get anywhere using Sky Help.

Re: Sky Cinema Menu is corrupted.

Daniel0210 — Thu, 25 Jul 2024 10:20:33 GMT

@Biskit2 @Elvis0951

This issue has been reported to Sky on a closed forum we have access to by @oldfella

Re: Sky Cinema Menu is corrupted.

oldfella — Thu, 25 Jul 2024 12:55:48 GMT

Hi @Elvis0951

@Biskit2

Now fixed by Sky

Re: Sky Cinema Menu is corrupted.

Daniel-F — Thu, 25 Jul 2024 13:28:47 GMT

Hi all,

Thanks for reaching out onto Community and confirming this issue with the Cinema genres section.

Teams had replicated the issue and this should now be working. Do let me know however if you find that to not be the case 🙂