topic Re: I am not able get bbc, bbc2 or itv in Sky Q

I am not able get bbc, bbc2 or itv

LP112 — Wed, 24 Jul 2024 18:05:20 GMT

Help I am not able get bbc, bbc2 or itv on my q box all other channels are fine

Re: I am not able get bbc, bbc2 or itv

Daniel0210 — Wed, 24 Jul 2024 18:09:11 GMT

@LP112

What are you seeing when you try to view those channels?

Re: I am not able get bbc, bbc2 or itv

LP112 — Wed, 24 Jul 2024 18:24:07 GMT

A blue screen with the wording

Across the top

this channel is currently affected by a problem with your satellite signal

Re: I am not able get bbc, bbc2 or itv

Daniel0210 — Wed, 24 Jul 2024 18:27:54 GMT

@LP112

Any message displaying “no satellite signal” relates to your Sky Q box, so firstly check that the connections from the Sky dish going into the back of your Sky Q box are still finger tight. Also check the troubleshooting in this link
https://www.sky.com/help/articles/sky-tv-no-satellite-signal-sky-q
It may then give you the opportunity to arrange an engineer to check the alignment of your dish. If it doesn’t you’ll need to contact Sky to book an engineer appointment.

If you are connected to a communal dish you need to liaise with you building management company / landlord who will have their approved engineers to contact.

Note: A misalignment is not necessarily something that will be visible to the naked eye and could only affect one or two channels.

Re: I am not able get bbc, bbc2 or itv

LP112 — Wed, 24 Jul 2024 18:48:50 GMT

Thanks, I get all other channels so that's why I don't think it's the dish, I have tried to fix the issue through the help but hasn't worked, on phone to Sky now

Re: I am not able get bbc, bbc2 or itv

Daniel0210 — Wed, 24 Jul 2024 18:51:10 GMT

@LP112

Sky will send an engineer to check and adjust the alignment of the dish.