Sky q mini will not show recorded programs

Delia69 — Wed, 24 Jul 2024 13:36:34 GMT

Reconnected sky q over ethernet to vodafone router and connected mini over wireless to vodafone router, i can watch live tv but not any recorded programs

Re: Sky q mini will not show recorded programs

oldfella — Wed, 24 Jul 2024 17:40:37 GMT

@Delia69 wrote:

Reconnected sky q over ethernet to vodafone router and connected mini over wireless to vodafone router, i can watch live tv but not any recorded programs

Hi @Delia69

On 3rd party Broadband you can only connect mini to the main Q box when using WiF.
First try rebooting the main Q box and then when this is completely back up and running reboot the mini.
To reboot press Standby on your Sky Q remote (if the box responds to the remote), and then switch off and unplug at the mains.
Wait at least 30 secs and then Plug back in and switch your Sky Q box back on at the mains.
Wait for the on screen instructions to disappear and the front led to turn Amber. Then wait for 30 secs before you press Home on your Sky Q remote or if this is not working press the standby button on the front of the Q box (Amber led)

note: some features may take up to 5 minutes to return.

Reboot the mini as above.
If the mini still does not connect reliably try a Network Reset on the mini.
Network Reset found in mini Home - Settings - Setup - Network.
Highlight Status and then select Reset on the right hand side. Follow instructions to WPS with main Q box.
You will be asked to press the WPS button on the main Q box (not the mini as the Network reset will start the mini WPS automatically).

Edit

Just be aware that the Main Q WiFi cannot be turned off as it is needed to connect the mini on 3rd party broadband.

topic Re: Sky q mini will not show recorded programs in Sky Q

Sky q mini will not show recorded programs

Re: Sky q mini will not show recorded programs