topic Re: Our sky box has stopped working in Sky Q

Our sky box has stopped working

Christopher41 — Wed, 24 Jul 2024 17:29:46 GMT

Our sky box isn't working

Re: Our sky box has stopped working

oldfella — Wed, 24 Jul 2024 17:35:01 GMT

@Christopher41 wrote:

Our sky box isn't working

Hi @Christopher41

Exactly what is happening?

Is there any Onscreen message?

What colour is the Led on the front right of the Q box\?

Re: Our sky box has stopped working

Christopher41 — Wed, 24 Jul 2024 17:36:11 GMT

nothing on the screen and the light is staying orange

Re: Our sky box has stopped working

Christopher41 — Wed, 24 Jul 2024 17:39:09 GMT

We just cant get it back on , weve tryed differents leads and nothing is bringing it back on

Re: Our sky box has stopped working

oldfella — Wed, 24 Jul 2024 17:41:11 GMT

@Christopher41 wrote:

nothing on the screen and the light is staying orange

Hi @Christopher41

Have you tried pressing the Standby button (Amber led) on the front of the Q box.
If this turns the Q box on
With the Q box on with green led try completly resetting your Bluetooth remote.
Press and hold 7 & 9 together on the remote until it’s led flashes four times.
Then make sure that you are pointing your remote at the Q box and press 1 & 3 together until the led flashes and follow onscreen instructions to re- pair to TV.

Re: Our sky box has stopped working

Christopher41 — Wed, 24 Jul 2024 17:50:02 GMT

Thankyou it's come back on.,, but the volume on the remote stopped working

Re: Our sky box has stopped working

Christopher41 — Wed, 24 Jul 2024 17:50:15 GMT

Even with new batteries

Re: Our sky box has stopped working

Christopher41 — Wed, 24 Jul 2024 17:52:26 GMT

All working now !

Re: Our sky box has stopped working

Nas34 — Thu, 29 Aug 2024 09:18:45 GMT

We have a sky+HD box not a skyQ and the same problem is happening to us. The remote works as it can turn on the TV but the light remains orange on the sky box. We've turned it off many times but are unsure what to do.

Re: Our sky box has stopped working

Mister_Dalek — Thu, 29 Aug 2024 09:29:31 GMT

@Nas34 wrote:
We have a sky+HD box not a skyQ and the same problem is happening to us. The remote works as it can turn on the TV but the light remains orange on the sky box. We've turned it off many times but are unsure what to do.

Sky no longer support Sky+HD boxes so your options are to switch to Sky Q or source a replacement Sky+HD box from eBay or a refurbished box supplier. Amazon sell renewed +HD boxes for under £50.

You can just swap your cabling and viewing card over and carry on as you were.