topic Blank screen in Sky Q

Blank screen

GMoran — Tue, 23 Jul 2024 18:21:53 GMT

My sky is on and I can access the menu/ tv guide/ app page etc but when I select a channel it's just black with no picture or sound. It's not a HMDI thing or anything as the sky menu etc is working we just can't seem to get any channels working.

Re: Blank screen

MightyQuinn — Tue, 23 Jul 2024 18:33:07 GMT

Hi @GMoran Have you tried a power reboot of both your TV and Sky Q box?

Re: Blank screen

oldfella — Tue, 23 Jul 2024 18:34:56 GMT

@GMoran wrote:

My sky is on and I can access the menu/ tv guide/ app page etc but when I select a channel it's just black with no picture or sound. It's not a HMDI thing or anything as the sky menu etc is working we just can't seem to get any channels working.

Hi @GMoran

Try a Reset Settings in the Q box hidden menu.
To enter hidden menu press Home and navigate down to Settings but do not select Settings.
With Settings highlighted press 0 0 1 Select.
Only Carry out the first Reset (Reset Settings) as the other two will wipe all recordings.
After the Reset you will have to re pair your Bluetooth remote If you use one.
If you cannot switch the Q box on with the remote after the Reset press the Standby button (Amber led) on the front of the box.
To re pair the remote press 1 & 3 together on the remote and follow onscreen instructions to re pair.

Make sure that you are pointing the remote at the Q box when you press 1 & 3 together.

Resetting the settings will also reset:

Audio visual settings, such as picture resolution and HDMI control
Settings changed within the hidden engineer menu, include LNB type. If on a communal dish you need to reset the LNB to SCR in the hidden menu. After changing the LNB type you need to reboot the Q box.

Re: Blank screen

GMoran — Tue, 23 Jul 2024 18:37:53 GMT

Yes I have tried this. Thank you

Re: Blank screen

Wallacesstreet1 — Fri, 02 Aug 2024 19:44:26 GMT

I followed everything as per instructions ie using the secret menu and I still have a blank screen , what next ?