topic Re: Hello, we are experiencing missing channels? For instance we have no BBC2 or ITV4 says satellite in Sky Q

Hello, we are experiencing missing channels? For instance we have no BBC2 or ITV4 says satellite iss

RDG54 — Tue, 23 Jul 2024 16:17:12 GMT

We are not able to watch certain channels it says we have a satellite issue? However other channels are working fine?

Re: Hello, we are experiencing missing channels? For instance we have no BBC2 or ITV4 says satellite

Laing1 — Tue, 23 Jul 2024 16:22:07 GMT

@RDG54 wrote:

We are not able to watch certain channels it says we have a satellite issue? However other channels are working fine?

@RDG54 your dish may be misaligned you'd need to contact Sky to get an engineer out

You can contact Sky by phone by dialling 150 if Sky is your phone provider or by following the link below
https://www.sky.com/help/home
scroll down to need more help click on this and you will find a phone number. If you are in ROI please change the flag at the bottom right to the ROI flag

Re: Hello, we are experiencing missing channels? For instance we have no BBC2 or ITV4 says satellite

Daniel0210 — Tue, 23 Jul 2024 16:45:49 GMT

@RDG54
Firstly check that the connections from the Sky dish going into the back of your Sky Q box are still finger tight. Also check the troubleshooting in this link
https://www.sky.com/help/articles/sky-tv-no-satellite-signal-sky-q
It may then give you the opportunity to arrange an engineer to check the alignment of your dish. If it doesn’t you’ll need to contact Sky to book an engineer appointment.

If you are connected to a communal dish you need to liaise with you building management company / landlord who will have their approved engineers to contact.

Note: A misalignment is not necessarily something that will be visible to the naked eye and could only affect one or two channels.