topic Re: Moving Home But Issues in Sky Q

Moving Home But Issues

011keeno — Tue, 23 Jul 2024 16:02:47 GMT

Good afternoon all,

Moving home in the near future, but not seen as some renovations to do first. Current set up is Sky Q, broadband & phone line.

Issue is at the new house, the current owner has plastered in the sky cables that were once there. The dish has been up 20 years without use. I need to get Sky in to look at it, remove wires if they don't work, sort the dish out & infrastructure before we move whilst were doing all the renovations. Especially before painting & potentially needing our electrician to sort bits also.

Is there a way to speak to someone to arrange this?

Re: Moving Home But Issues

MightyQuinn — Tue, 23 Jul 2024 16:09:09 GMT

Hi @011keeno The dish and cabling are the owners property (soon to be yours), you can safely remove them. Sky will not do that for you. If you have booked your home move, then Sky will install new cables and dish.

https://www.sky.com/moving-home

Re: Moving Home But Issues

TimmyBGood — Tue, 23 Jul 2024 17:02:25 GMT

@011keeno wrote:

I need to get Sky in to look at it, remove wires if they don't work, sort the dish out & infrastructure before we move whilst were doing all the renovations.

I'm afraid that's far beyond the remit of what Sky will do. You may want to consider commissioning a local independent installer for bespoke work.

As @MightyQuinn indicates, Sky will install a new dish if required as part of putting in Q, but not before the property is occupied.