topic Re: Unwanted sign language in recordings downloaded in Sky Q

Unwanted sign language in recordings downloaded

Fiona555 — Fri, 05 May 2023 17:03:32 GMT

Hi,

I am getting really frustrated because the programmes I want to watch (like Nadiya Bakes, Gardener's World, Stanley Tucci's Italy) are all contacting a signer who takes up a significant portion of the screen and is very distracting when you don't need it. I have sourced these programmes by speaking into the record button on the remote and then downloading, or just playing what is available. I have gone into settings and switched off the find signed programmes. Please help Sky or someone!

Re: Unwanted sign language in recordings downloaded

TimmyBGood — Sat, 06 May 2023 07:58:40 GMT

@Fiona555

There's always a non-BSL version somewhere in the schedule (typically in a much more prominent timeslot), but if you've inadvertently set a recurring Recording or Series Link to the BSL version then that's what you'll get until you remove that marker and set a different one.

Re: Unwanted sign language in recordings downloaded

Fiona555 — Sun, 07 May 2023 08:11:43 GMT

Responding to Timmy's reply. I found the programmes by speaking into the remote and then it automatically found me the signed versions with no other options. It shouldn't default to this. It seems silly that I have to search manually through the tv guide to find when the programme is on to then manually choose to record it.

Re: Unwanted sign language in recordings downloaded

TimmyBGood — Sun, 07 May 2023 08:20:54 GMT

@Fiona555

My guess would be that reflects the limitations of Voice Search rather than the availability of non-BSL content.

Re: Unwanted sign language in recordings downloaded

Rik_Zentastic — Wed, 30 Aug 2023 12:33:01 GMT

Unfortunately if you're downloading on Catch Up frequently and especially with BBC programmes you are not given a choice of SL or not.

Also you cannot trawl through past schedules as Sky schedules only show you future programmes. Deeply annoying.

Re: Unwanted sign language in recordings downloaded

Nicolajane — Mon, 25 Sep 2023 12:39:49 GMT

I agree it is really annoying and it impossible to find a option which is without BSL. Having to use BBC iPlayer rather than sky.

Re: Unwanted sign language in recordings downloaded

Laing1 — Mon, 25 Sep 2023 15:13:17 GMT

@Nicolajane wrote:

I agree it is really annoying and it impossible to find a option which is without BSL. Having to use BBC iPlayer rather than sky.

@Nicolajane i'd contact viewer relations with this problem you can contact them at viewerR@sky.uk

Re: Unwanted sign language in recordings downloaded

Not+compatible — Fri, 06 Oct 2023 18:06:43 GMT

This is exactly why the BBC have started doing this, they only allow the signing versions on Sky now. Thereby forcing you to use I player so they can better utilise their own metrics etc...

Is so frustrating because having to switch to, and use I player is cumbersome compared to moving around using sky q system. 😡

Sign language on downloaded programme

penfold72 — Thu, 19 Oct 2023 19:25:23 GMT

When I download certain programs, they appear to download with a sign language interpreter in the bottom right corner. This is really irritating, as the program does not appear to be marked as, signed. Recently I've noticed it mainly on newer episodes of Dr Who. I can bypass by using player, but is there anyway of stopping the box from downloading the signed epidode??

Re: Sign language on downloaded programme

oldfella — Thu, 19 Oct 2023 19:45:34 GMT

@penfold72 wrote:

When I download certain programs, they appear to download with a sign language interpreter in the bottom right corner. This is really irritating, as the program does not appear to be marked as, signed. Recently I've noticed it mainly on newer episodes of Dr Who. I can bypass by using player, but is there anyway of stopping the box from downloading the signed epidode??

Hi @penfold72

You need to check all showings of the program to see which ones include sign language.

There is an Option in Settings - Accessibility where you can highlight programs with sign language in the TV Guide. One way of avoiding them.

Re: Unwanted sign language in recordings downloaded

Shazzabella — Wed, 25 Oct 2023 07:42:39 GMT

Not useful when your on catch up and every available version has sign language

Re: Unwanted sign language in recordings downloaded

Daviddddddddddd — Sat, 13 Jan 2024 15:26:08 GMT

For example if I do a voice search today for Hotel Megabuild and we assume as I'm doing a voice search that I don't need the BSL, only a minority do. Eposode 1 has no BSL, Eposode 2 has BSL, Episode 3 has no BSL. Could someone have a look at this. Maybe the ideal is for any search to return both options but the current is a mess.

Re: Unwanted sign language in recordings downloaded

Laing1 — Sat, 13 Jan 2024 15:51:41 GMT

@Daviddddddddddd wrote:

For example if I do a voice search today for Hotel Megabuild and we assume as I'm doing a voice search that I don't need the BSL, only a minority do. Eposode 1 has no BSL, Eposode 2 has BSL, Episode 3 has no BSL. Could someone have a look at this. Maybe the ideal is for any search to return both options but the current is a mess.

@Daviddddddddddd you will need to contact viewer relations who can get this looked into you can contact them at viewerR@sky.uk

Re: Unwanted sign language in recordings downloaded

thequeenschees — Thu, 15 Feb 2024 09:40:57 GMT

It's ridiculous 202e ans SL doesn't just simply 1 have its own cats gory on catchup, ans 2 why isn't it just a red button feature that can be turned on/off as desired?.

Re: Unwanted sign language in recordings downloaded

Mark39 — Thu, 15 Feb 2024 10:02:38 GMT

@thequeenschees wrote:

It's ridiculous 202e ans SL doesn't just simply 1 have its own cats gory on catchup, ans 2 why isn't it just a red button feature that can be turned on/off as desired?.

Just download the non-signed version. Simple. As already explained, the individual doing the 'signing' is part of the picture, not overlaid and therefore can't be filtered out.

Re: Unwanted sign language in recordings downloaded

Daviddddddddddd — Thu, 15 Feb 2024 14:13:02 GMT

Thanks Baldrick, Unfortunately and maybe we haven't all explained this clearly enough; the BBC supply programs with and without BSL. As you say, this is built in to a broadcast item, or not. Unfortunately this is only a theory, often the BBC only supply with BSL or only supply without or sometimes a series is supplied to Sky as a mix, some with and some without. For example, search Hotel Megabuild, three episodes, the first is without BSL, episodes 2 and 3 are with BSL.

Re: Unwanted sign language in recordings downloaded

Mark39 — Thu, 15 Feb 2024 14:33:11 GMT

@Daviddddddddddd wrote:

Thanks Baldrick, Unfortunately and maybe we haven't all explained this clearly enough; the BBC supply programs with and without BSL. As you say, this is built in to a broadcast item, or not. Unfortunately this is only a theory, often the BBC only supply with BSL or only supply without or sometimes a series is supplied to Sky as a mix, some with and some without. For example, search Hotel Megabuild, three episodes, the first is without BSL, episodes 2 and 3 are with BSL.

What did Viewer Relations say?

Re: Unwanted sign language in recordings downloaded

Daviddddddddddd — Thu, 15 Feb 2024 14:35:31 GMT

They said it's nothing to do with Sky, BBC supply what they supply and Sky post it up for us to watch.

Re: Unwanted sign language in recordings downloaded

Mark39 — Thu, 15 Feb 2024 14:36:45 GMT

They're correct, I'm afraid. You could take it up with the BBC?

Re: Unwanted sign language in recordings downloaded

Daviddddddddddd — Thu, 15 Feb 2024 14:38:21 GMT

The BBC like all civil services are paid at the beginning of the year, rather than subscription so are answerable to no one. I wouldn't waste my time.