topic Upgrading Sky Q from HD to UHD. Do I need a replacement box? If so how do I get one? in Sky Q

Upgrading Sky Q from HD to UHD. Do I need a replacement box? If so how do I get one?

RussB — Tue, 23 Jul 2024 15:11:46 GMT

I'm replacing my 1080 HD TV with a 4k UHD TV.

Consequently I want to upgrade my Sky Q service from HD to UHD. It's clear how to do this online but there's no mention of replacing the Sky Q box? How does this work?

I understand there are 4 versions of the box 1TB HD (I have this), 2TB HD, 1TB UHD & 2TB UHD. So I'll need to get a new UHD box but cannot for the life of me find out how.

Any help will be approciated.

Re: Upgrading Sky Q from HD to UHD. Do I need a replacement box? If so how do I get one?

MightyQuinn — Tue, 23 Jul 2024 15:55:28 GMT

Hi @RussB Telephone Sky.

Re: Upgrading Sky Q from HD to UHD. Do I need a replacement box? If so how do I get one?

Laing1 — Tue, 23 Jul 2024 16:13:10 GMT

@RussB wrote:

I'm replacing my 1080 HD TV with a 4k UHD TV.

Consequently I want to upgrade my Sky Q service from HD to UHD. It's clear how to do this online but there's no mention of replacing the Sky Q box? How does this work?

I understand there are 4 versions of the box 1TB HD (I have this), 2TB HD, 1TB UHD & 2TB UHD. So I'll need to get a new UHD box but cannot for the life of me find out how.

Any help will be approciated.

@RussB the only way to upgrade your box is to contact Sky there is normally a charge for upgrading to A UHD (HDR) box

the link below will show you the different boxes and you can confirm for definate what box you have

https://www.sky.com/help/articles/sky-software-updates