https://helpforum.sky.com/t5/Sky-Q/My-sky-remote-is-not-working-I-have-changed-the-batteries-and-tested-them-in-a-seperate-remote/m-p/4700026#M655837 <P>My sky remote also nit working. Tried turning the box off and back in again. Also tried pressing 7 &amp; 9 together it just switched it off.&nbsp;</P> Tue, 23 Jul 2024 09:51:27 GMT Stacey221 2024-07-23T09:51:27Z https://helpforum.sky.com/t5/Sky-Q/My-sky-remote-is-not-working-I-have-changed-the-batteries-and-tested-them-in-a-seperate-remote/m-p/4556742#M629843 <P>My sky remote is not working. I have changed the batteries and tested them in a different remote</P><P>It seems as though the box is not recognising it.</P><P>I can use sky if I programme the Samsung remote</P><P>I can turn the sky box on and it shows sk on the tv,&nbsp;</P> Wed, 07 Feb 2024 14:04:53 GMT https://helpforum.sky.com/t5/Sky-Q/My-sky-remote-is-not-working-I-have-changed-the-batteries-and-tested-them-in-a-seperate-remote/m-p/4556742#M629843 Mayflower01 2024-02-07T14:04:53Z https://helpforum.sky.com/t5/Sky-Q/My-sky-remote-is-not-working-I-have-changed-the-batteries-and-tested-them-in-a-seperate-remote/m-p/4556817#M629851 <BLOCKQUOTE><HR /><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/3968040">@Mayflower01</a>&nbsp;wrote:<BR /> <P>My sky remote is not working. I have changed the batteries and tested them in a different remote</P> <P>It seems as though the box is not recognising it.</P> <P>I can use sky if I programme the Samsung remote</P> <P>I can turn the sky box on and it shows sk on the tv,&nbsp;</P> <HR /></BLOCKQUOTE> <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/3968040">@Mayflower01</a>&nbsp;Have you tried rebooting your main Q box ie <BR />putting your box into Standby then switching it off at the wall for 30 seconds <BR />switch it back on then follow the on screen instructions</P> <P>then</P> <P>Try resetting your remote.<BR />Press the buttons 7 &amp; 9 together on the remote until it’s led flashes four times.<BR />Then press 1 &amp; 3 together until the led flashes twice then follow onscreen instructions to repair the remote.</P> Wed, 07 Feb 2024 14:49:16 GMT https://helpforum.sky.com/t5/Sky-Q/My-sky-remote-is-not-working-I-have-changed-the-batteries-and-tested-them-in-a-seperate-remote/m-p/4556817#M629851 Laing1 2024-02-07T14:49:16Z https://helpforum.sky.com/t5/Sky-Q/My-sky-remote-is-not-working-I-have-changed-the-batteries-and-tested-them-in-a-seperate-remote/m-p/4556938#M629879 <P>Thankyou, I did the remote reset and it worked</P> Wed, 07 Feb 2024 17:27:09 GMT https://helpforum.sky.com/t5/Sky-Q/My-sky-remote-is-not-working-I-have-changed-the-batteries-and-tested-them-in-a-seperate-remote/m-p/4556938#M629879 Mayflower01 2024-02-07T17:27:09Z https://helpforum.sky.com/t5/Sky-Q/My-sky-remote-is-not-working-I-have-changed-the-batteries-and-tested-them-in-a-seperate-remote/m-p/4649570#M646443 <P>Mine did not work I pressed the 7 &amp;9 button together and the sky box switched off&nbsp;</P> Thu, 23 May 2024 20:11:09 GMT https://helpforum.sky.com/t5/Sky-Q/My-sky-remote-is-not-working-I-have-changed-the-batteries-and-tested-them-in-a-seperate-remote/m-p/4649570#M646443 Adedeji1 2024-05-23T20:11:09Z https://helpforum.sky.com/t5/Sky-Q/My-sky-remote-is-not-working-I-have-changed-the-batteries-and-tested-them-in-a-seperate-remote/m-p/4700026#M655837 <P>My sky remote also nit working. Tried turning the box off and back in again. Also tried pressing 7 &amp; 9 together it just switched it off.&nbsp;</P> Tue, 23 Jul 2024 09:51:27 GMT https://helpforum.sky.com/t5/Sky-Q/My-sky-remote-is-not-working-I-have-changed-the-batteries-and-tested-them-in-a-seperate-remote/m-p/4700026#M655837 Stacey221 2024-07-23T09:51:27Z https://helpforum.sky.com/t5/Sky-Q/My-sky-remote-is-not-working-I-have-changed-the-batteries-and-tested-them-in-a-seperate-remote/m-p/4737784#M663852 <P>Yes tried all the tests I'm waiting for a response from sky it's been 48hrs still nothing I'm paying for sky and can't watch my TV. Only been with sky 3 weeks.</P> Sun, 01 Sep 2024 13:13:25 GMT https://helpforum.sky.com/t5/Sky-Q/My-sky-remote-is-not-working-I-have-changed-the-batteries-and-tested-them-in-a-seperate-remote/m-p/4737784#M663852 Adrian83ward 2024-09-01T13:13:25Z https://helpforum.sky.com/t5/Sky-Q/My-sky-remote-is-not-working-I-have-changed-the-batteries-and-tested-them-in-a-seperate-remote/m-p/4737788#M663854 <P>How do I actually speak to someone from the sky team instead of the stupid robot?</P> Sun, 01 Sep 2024 13:16:33 GMT https://helpforum.sky.com/t5/Sky-Q/My-sky-remote-is-not-working-I-have-changed-the-batteries-and-tested-them-in-a-seperate-remote/m-p/4737788#M663854 Adrian83ward 2024-09-01T13:16:33Z https://helpforum.sky.com/t5/Sky-Q/My-sky-remote-is-not-working-I-have-changed-the-batteries-and-tested-them-in-a-seperate-remote/m-p/4744992#M665080 <P>Still not working&nbsp;</P> Mon, 09 Sep 2024 07:54:36 GMT https://helpforum.sky.com/t5/Sky-Q/My-sky-remote-is-not-working-I-have-changed-the-batteries-and-tested-them-in-a-seperate-remote/m-p/4744992#M665080 33456 2024-09-09T07:54:36Z https://helpforum.sky.com/t5/Sky-Q/My-sky-remote-is-not-working-I-have-changed-the-batteries-and-tested-them-in-a-seperate-remote/m-p/4746975#M665423 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/3968040">@Mayflower01</a>&nbsp;</P><P>&nbsp;</P><P>Thank you! My SKY remote had stopped working with my SKY Q box - so, in desperation, I did as you advised. Turning the 'box' on and off, alone, changed nothing - but resetting the 'remote' worked a treat!&nbsp;<BR />Initially, I tried the latter step, firstly, &nbsp;but no instructions appeared on my TV screen - despite the 'LED' lights responding on the remote, as you'd predicted.&nbsp;<BR />However, the combination of the two steps, in the order you suggested, &nbsp;DID work - so, obviously, both were definitely required in my case!&nbsp;<BR />Thanks again - so kind of you to have helped resolve my 'SKY remote' problem! No idea what caused it - though my SKY Q 'box' does lose 'TV channel' info. very often in cloudy or stormy weather conditions..!&nbsp;<BR />That's, clearly, due to 'signal loss' from my SKY home 'wifi' - yet my mobile phone's SKY 'sim' is never adversely affected! I know that they each receive their individual signals from different masts - but it's still incredibly frustrating...and annoying...!&nbsp;<BR /><BR /><BR /></P> Tue, 10 Sep 2024 19:35:41 GMT https://helpforum.sky.com/t5/Sky-Q/My-sky-remote-is-not-working-I-have-changed-the-batteries-and-tested-them-in-a-seperate-remote/m-p/4746975#M665423 GSD06Guiri 2024-09-10T19:35:41Z https://helpforum.sky.com/t5/Sky-Q/My-sky-remote-is-not-working-I-have-changed-the-batteries-and-tested-them-in-a-seperate-remote/m-p/4749982#M665901 <P>I have just got sky glass and had issues with the remote as it was hard to get access to and know completely not working I have taken all steps to make sure that changes the batteries is not coming on I have been the whole day without this working&nbsp;</P> Fri, 13 Sep 2024 21:36:00 GMT https://helpforum.sky.com/t5/Sky-Q/My-sky-remote-is-not-working-I-have-changed-the-batteries-and-tested-them-in-a-seperate-remote/m-p/4749982#M665901 Maxine22 2024-09-13T21:36:00Z https://helpforum.sky.com/t5/Sky-Q/My-sky-remote-is-not-working-I-have-changed-the-batteries-and-tested-them-in-a-seperate-remote/m-p/4750888#M666092 <P>I'm in the same situation. My sky remote isn't even lighting up. I've changed the batteries and tried 7-9 but nothing . The remote seems dead.&nbsp;</P><P>It's so frustrating, and I know I'm going to end up phoning sky, that's my day eaten into <span class="lia-unicode-emoji" title=":frowning_face:">☹️</span></P> Sun, 15 Sep 2024 08:17:57 GMT https://helpforum.sky.com/t5/Sky-Q/My-sky-remote-is-not-working-I-have-changed-the-batteries-and-tested-them-in-a-seperate-remote/m-p/4750888#M666092 Ann+C+H 2024-09-15T08:17:57Z https://helpforum.sky.com/t5/Sky-Q/My-sky-remote-is-not-working-I-have-changed-the-batteries-and-tested-them-in-a-seperate-remote/m-p/4771694#M667941 <P>Did you manage to get your route to work? I have the same issue and no idea how to fix it</P> Sat, 28 Sep 2024 03:50:03 GMT https://helpforum.sky.com/t5/Sky-Q/My-sky-remote-is-not-working-I-have-changed-the-batteries-and-tested-them-in-a-seperate-remote/m-p/4771694#M667941 AgaGSGS 2024-09-28T03:50:03Z https://helpforum.sky.com/t5/Sky-Q/My-sky-remote-is-not-working-I-have-changed-the-batteries-and-tested-them-in-a-seperate-remote/m-p/4772463#M668045 <P>Same issues with me. It has just gone dead. &nbsp;Changed batteries, can't reset 79. &nbsp;Is this something just happening today?&nbsp;</P> Sat, 28 Sep 2024 19:50:10 GMT https://helpforum.sky.com/t5/Sky-Q/My-sky-remote-is-not-working-I-have-changed-the-batteries-and-tested-them-in-a-seperate-remote/m-p/4772463#M668045 Andy1223334444 2024-09-28T19:50:10Z https://helpforum.sky.com/t5/Sky-Q/My-sky-remote-is-not-working-I-have-changed-the-batteries-and-tested-them-in-a-seperate-remote/m-p/4772599#M668058 <P>I contacted Sky on their chat. Got a replacement. Replacement set up immediately. So I'm sorted.&nbsp;</P> Sun, 29 Sep 2024 07:11:43 GMT https://helpforum.sky.com/t5/Sky-Q/My-sky-remote-is-not-working-I-have-changed-the-batteries-and-tested-them-in-a-seperate-remote/m-p/4772599#M668058 Ann+C+H 2024-09-29T07:11:43Z https://helpforum.sky.com/t5/Sky-Q/My-sky-remote-is-not-working-I-have-changed-the-batteries-and-tested-them-in-a-seperate-remote/m-p/4846413#M679437 <P>No tried everything still not working&nbsp;</P> Mon, 09 Dec 2024 14:58:58 GMT https://helpforum.sky.com/t5/Sky-Q/My-sky-remote-is-not-working-I-have-changed-the-batteries-and-tested-them-in-a-seperate-remote/m-p/4846413#M679437 Jh26 2024-12-09T14:58:58Z https://helpforum.sky.com/t5/Sky-Q/My-sky-remote-is-not-working-I-have-changed-the-batteries-and-tested-them-in-a-seperate-remote/m-p/4846423#M679440 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4274164">@Jh26</a>&nbsp;<BR />After checking the basics, ie; fresh batteries, re-pairing etc if your Sky Q remote is definitely <STRONG>broken/faulty, </STRONG>if you follow this link it should allow you to do some more troubleshooting and then it’ll send you to a form to request a replacement (there is the possibility this is not available to customers in the ROI). <BR /><A href="https://www.sky.com/help/articles/lost-stolen-damaged-sky-q-equipment#get-in-touch" target="_blank">https://www.sky.com/help/articles/lost-stolen-damaged-sky-q-equipment#get-in-touch</A><BR /><BR />It may be quicker to purchase a new remote from a retailer / larger supermarket. If you do that as well as the above you’ll have a spare.<BR /><BR />In the meantime if you have an Apple device with Sky Go you can possibly set up a virtual remote to control your Sky Q box. See this link which may help<BR /><A href="https://helpforum.sky.com/t5/Sky-TV/Virtual-Sky-Q-Remote-Now-Available-on-Sky-Go/ba-p/4363637" target="_blank">https://helpforum.sky.com/t5/Sky-TV/Virtual-Sky-Q-Remote-Now-Available-on-Sky-Go/ba-p/4363637</A>?</P> Mon, 09 Dec 2024 15:16:20 GMT https://helpforum.sky.com/t5/Sky-Q/My-sky-remote-is-not-working-I-have-changed-the-batteries-and-tested-them-in-a-seperate-remote/m-p/4846423#M679440 Daniel0210 2024-12-09T15:16:20Z https://helpforum.sky.com/t5/Sky-Q/My-sky-remote-is-not-working-I-have-changed-the-batteries-and-tested-them-in-a-seperate-remote/m-p/4902852#M686693 <P>No, have pressed buttons 1 and 3, a red light comes on on the remote but nothing on the tv screen.</P> Wed, 05 Feb 2025 18:56:05 GMT https://helpforum.sky.com/t5/Sky-Q/My-sky-remote-is-not-working-I-have-changed-the-batteries-and-tested-them-in-a-seperate-remote/m-p/4902852#M686693 rembrandt1 2025-02-05T18:56:05Z https://helpforum.sky.com/t5/Sky-Q/My-sky-remote-is-not-working-I-have-changed-the-batteries-and-tested-them-in-a-seperate-remote/m-p/4925497#M689697 <P>I rang the call centre and the woman said they Tv will not be repaired until the engineer replaces the Sky Box on 12th March.&nbsp; In the meantime I have to watch Sky app.</P> Fri, 28 Feb 2025 21:15:07 GMT https://helpforum.sky.com/t5/Sky-Q/My-sky-remote-is-not-working-I-have-changed-the-batteries-and-tested-them-in-a-seperate-remote/m-p/4925497#M689697 battersea1976 2025-02-28T21:15:07Z https://helpforum.sky.com/t5/Sky-Q/My-sky-remote-is-not-working-I-have-changed-the-batteries-and-tested-them-in-a-seperate-remote/m-p/5251798#M732720 <P>Thank you so much. Resetting the remote was the answer <span class="lia-unicode-emoji" title=":thumbs_up:">👍</span><span class="lia-unicode-emoji" title=":winking_face:">😉</span></P> Sun, 12 Apr 2026 09:12:34 GMT https://helpforum.sky.com/t5/Sky-Q/My-sky-remote-is-not-working-I-have-changed-the-batteries-and-tested-them-in-a-seperate-remote/m-p/5251798#M732720 Brizee 2026-04-12T09:12:34Z https://helpforum.sky.com/t5/Sky-Q/My-sky-remote-is-not-working-I-have-changed-the-batteries-and-tested-them-in-a-seperate-remote/m-p/5262030#M733822 <P>Im trying to change the batteries in remote&nbsp;</P> Sat, 25 Apr 2026 13:59:10 GMT https://helpforum.sky.com/t5/Sky-Q/My-sky-remote-is-not-working-I-have-changed-the-batteries-and-tested-them-in-a-seperate-remote/m-p/5262030#M733822 Tina210 2026-04-25T13:59:10Z