topic Re: Drop in connectivity on TV’s attached to the Mini boxes in Sky Q

Drop in connectivity on TV’s attached to the Mini boxes

SkySL — Mon, 22 Jul 2024 13:40:20 GMT

Hello, the connectivity on the TV's attached to our two mini boxes keeps dropping off, and then coming back on within a 2-5 minutes.... but it's really infuriating, especially when you're trying to watch a live programme - although it is also happening when watching a recorded / downloaded programme.
However, the main TV attached to the master Sky Q box seems perfectly OK.
Is it possible for an engineer to call me to explain what might be the cause, or to check things your end ?

We have gone through the scenarios of turning off the main SKY Q box, and reactivating the mini boxes, but it still keeps happening.
Thanks, Suzanne

Addie15 — Tue, 23 Jul 2024 08:02:10 GMT

Hi there, @SkySL. I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

SkySL — Tue, 23 Jul 2024 11:08:26 GMT

Hello. I've just had an appointment booked for a Sky Engineer to come on the 2nd of August, between 08:00 and 13:00. Suzanne Lewis