Obtaining a new voice activation remote

Nikki19 — Tue, 23 Jul 2024 07:01:36 GMT

Three times now I have contacted sky because our sky Q voice remote does not work. Each time I go through the rebooting process which does not work and I am told I will be sent a new remote. I now have a wonderful collection of remotes, none of which have the voice control button. Please tell me what I have to do to get the proper remote? Does nobody at sky understand the difference?

Re: Obtaining a new voice activation remote

nigea99 — Tue, 23 Jul 2024 07:26:35 GMT

@Nikki19 wrote:

Three times now I have contacted sky because our sky Q voice remote does not work. Each time I go through the rebooting process which does not work and I am told I will be sent a new remote. I now have a wonderful collection of remotes, none of which have the voice control button. Please tell me what I have to do to get the proper remote? Does nobody at sky understand the difference?

hi @Nikki19

Are you able to post an image of your remote.

The only remotes without a voice control button were only issued with Mini boxes for the first couple of years and SKY have not issued them since.

There are a few versions of remotes with voice buttons - older ones with a small button on the top right hand side. The latest ones with a blue button on the front.

To use voice control they must, however, be paired to the box .

Is it just possible that you have a voice control remote that is just not correctly paired ?

topic Obtaining a new voice activation remote in Sky Q

Obtaining a new voice activation remote

Re: Obtaining a new voice activation remote