topic Audio description permanently ON on Sky Comedy channel in Sky Q

Audio description permanently ON on Sky Comedy channel

danbol — Mon, 22 Jul 2024 16:59:02 GMT

I have a Sky q main box and 3 minis.

When watching the Sky Comedy channel in the last few weeks, I've noticed there is audio description running on the tv shows. This has only started recently.

I've gone into settings numerous times on each box and Audio Description is OFF.

I've pressed the ? Button on remotes and the Audio Description is definitely off.

I've turned Audio description ON and then Off again but the issue persists.

No other Sky channel has this issue.

All boxes have been turned off and on again multiple times and still the same issues.

How do I sort this please?

Re: Audio description permanently ON on Sky Comedy channel

Ziggy4 — Wed, 24 Jul 2024 16:46:07 GMT

I've noticed the same and it has been driving me crazy. I cannot get rid of it either. Just Sky comedy channel.

Re: Audio description permanently ON on Sky Comedy channel

danbol — Wed, 24 Jul 2024 18:33:14 GMT

As sorry as I am to hear you are having issues, I'm glad I am not the only one.

I too thought I was going mad.

Hopefully, someone in the know will be along soon enough to offer a solution.

Re: Audio description permanently ON on Sky Comedy channel

oldfella — Wed, 24 Jul 2024 18:48:14 GMT

Hi @danbol

@Ziggy4

Have you both checked that AD is turned Off in Settings - Accessibility?

This is a global Setting and if it is optional on the Channel it should turn it Off

Re: Audio description permanently ON on Sky Comedy channel

Ziggy4 — Wed, 24 Jul 2024 19:02:02 GMT

Hi thanks for the reply but yes have turned it off on my TV settings and sky settings but it remains on sky comedy channel.

Re: Audio description permanently ON on Sky Comedy channel

danbol — Wed, 24 Jul 2024 22:13:56 GMT

Audio Description is OFF on settings- accessibility.

Also off on the quick menu (? Button) when watching channel.

No other channels are impacted apart from Sky Comedy.

Checked software version earlier and running the very latest.

Re: Audio description permanently ON on Sky Comedy channel

aislingdaithi — Tue, 30 Jul 2024 12:40:22 GMT

I'm having the same issue, sky comedy only. I've audio description set too off but it hasn't changed it. Any help to sort it would be great 🙂

Re: Audio description permanently ON on Sky Comedy channel

bof — Sun, 04 Aug 2024 17:11:11 GMT

Have the same problem, exactly as described above.

Any solution yet?

Re: Audio description permanently ON on Sky Comedy channel

oldfella — Sun, 04 Aug 2024 17:51:20 GMT

@bof wrote:

Have the same problem, exactly as described above.

Any solution yet?

Looks like it's nothing to do with the Q box @bof @danbol @aislingdaithi @Ziggy4

It would appear that the channel is broadcasting the Audio Description constantly.

Best to report it to Viewer relations as a channel issue.

ViewerR@sky.uk

Re: Audio description permanently ON on Sky Comedy channel

Ziggy4 — Sun, 04 Aug 2024 20:49:54 GMT

Hi All,

I think it's on permanently for some programmes, I've only noticed it for Will & Grace. Still don't know how to stop it though!

Re: Audio description permanently ON on Sky Comedy channel

oldfella — Sun, 04 Aug 2024 21:16:21 GMT

@Ziggy4 wrote:

Hi All,

I think it's on permanently for some programmes, I've only noticed it for Will & Grace. Still don't know how to stop it though!

As I said @Ziggy4

Report it to Viewer Relations.

No one can Stop it except the Comedy channel

Re: Audio description permanently ON on Sky Comedy channel

Ziggy4 — Sun, 04 Aug 2024 22:49:36 GMT

Ok thanks for that! have sent them an email explaining,

Re: Audio description permanently ON on Sky Comedy channel

Modsky — Sat, 10 Aug 2024 21:33:02 GMT

I just had this happen watching Barry on Sky Comedy, I changed the Audio Description setting on the channel via the ? button to On and it turned off the voice over!

Re: Audio description permanently ON on Sky Comedy channel

Bob104 — Wed, 14 Aug 2024 14:52:58 GMT

Hi,

I'm having same issue.

I've just been onto support for the last 30 mins. We did a software update but it has not resolved the issue.

It's really annoying so Sky need to fix this ASAP.

I've emailed the email provided above as well.

Re: Audio description permanently ON on Sky Comedy channel

Ziggy4 — Wed, 14 Aug 2024 18:00:12 GMT

Hi yes it's very annoying, I have emailed the email above too but they just suggested things I tried to do already. I told them those suggestions didn't work. They said its not a Sky issue and that I should call their technical support about it. I said it was a sky issue as other people are having the same issue and why should I go chasing their Tech support, they should call me. They then said they have passed my details onto their Tech support to contact me, that was over a week ago and I've heard nothing. Yet again Sky useless at customer service, which should be better considering the amount they charge for their services!!!

Re: Audio description permanently ON on Sky Comedy channel

Damo_Eire — Sat, 07 Sep 2024 16:07:01 GMT

Hi Folks I had the same problem, and did what modsky suggested, click question mark on the channel and turn AD on instead and the voice over went. Thank Modsky.

Re: Audio description permanently ON on Sky Comedy channel

bof — Wed, 11 Sep 2024 13:47:04 GMT

Hi, I've noticed that this problem seems to only exist on Sky Comedy SD - the HD channel is ok!

Re: Audio description permanently ON on Sky Comedy channel

Ziggy4 — Wed, 11 Sep 2024 15:54:22 GMT

I tried turning AD ON, on the Sky Comedy channel and the voice over did go off! But then it was turned on on every other channel. So annoying.

Re: Audio description permanently ON on Sky Comedy channel

Ziggy4 — Wed, 11 Sep 2024 15:56:41 GMT

Hi, I don't have Sky HD so that won't work unfortunately

Re: Audio description permanently ON on Sky Comedy channel

Karen+k — Mon, 16 Jun 2025 20:54:33 GMT

Was there a fix for this? I have it on And Just Like That, it's so annoying