https://helpforum.sky.com/t5/Sky-Q/Error-MR109-on-mini-box/m-p/4698827#M655595 <BLOCKQUOTE><HR /><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/3270029">@Suknap</a>&nbsp;wrote:<BR /> <P>I have had this error come up a few times.&nbsp;</P> <P>I have done all that is recommended and last time I rung sky as I could not get it to work they told me to press reset button on the back it then worked but it's not working this time any help please ? Thanks</P> <HR /></BLOCKQUOTE> <P>Hi&nbsp;<a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/3270029">@Suknap</a>&nbsp;</P> <P>First try rebooting the main Q box and then when this is completely back up and running reboot the mini.<BR />To reboot press Standby on your Sky Q remote (if the box responds to the remote), and then switch off and unplug at the mains.<BR />Wait at least 30 secs and then Plug back in and switch your Sky Q box back on at the mains.<BR />Wait for the on screen instructions to disappear and the front led to turn Amber. Then wait for 30 secs before you press Home on your Sky Q remote or if this is not working press the standby button on the front of the Q box (Amber led)<BR /><BR />note: some features may take up to 5 minutes to return.<BR /><BR />Reboot the mini as above.<BR />If the mini still does not connect reliably try a Network Reset on the mini.<BR />Network Reset found in mini Home - Settings - Setup - Network. <BR />Highlight Status and then select Reset on the right hand side. Follow instructions to WPS with main Q box.<BR />You will be asked to press the WPS button on the main Q box (not the mini as the Network reset will start the mini WPS automatically).<BR /><BR />If you are on Sky Broadband and the Router is nearer to the mini than the main box then you can try pressing WPS on the router instead of the main Q box. If you do this make sure you press the Sky router WPS button and not the router reset button.<BR /><BR />Failing all of the above you may need a Sky Q WiFi Booster to position midway between your main Q box and the mini and you will need to contact Sky directly.</P> Sun, 21 Jul 2024 21:12:39 GMT oldfella 2024-07-21T21:12:39Z https://helpforum.sky.com/t5/Sky-Q/Error-MR109-on-mini-box/m-p/4698826#M655594 <P>I have had this error come up a few times.&nbsp;</P><P>I have done all that is recommended and last time I rung sky as I could not get it to work they told me to press reset button on the back it then worked but it's not working this time any help please ? Thanks</P> Sun, 21 Jul 2024 21:11:52 GMT https://helpforum.sky.com/t5/Sky-Q/Error-MR109-on-mini-box/m-p/4698826#M655594 Suknap 2024-07-21T21:11:52Z https://helpforum.sky.com/t5/Sky-Q/Error-MR109-on-mini-box/m-p/4698827#M655595 <BLOCKQUOTE><HR /><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/3270029">@Suknap</a>&nbsp;wrote:<BR /> <P>I have had this error come up a few times.&nbsp;</P> <P>I have done all that is recommended and last time I rung sky as I could not get it to work they told me to press reset button on the back it then worked but it's not working this time any help please ? Thanks</P> <HR /></BLOCKQUOTE> <P>Hi&nbsp;<a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/3270029">@Suknap</a>&nbsp;</P> <P>First try rebooting the main Q box and then when this is completely back up and running reboot the mini.<BR />To reboot press Standby on your Sky Q remote (if the box responds to the remote), and then switch off and unplug at the mains.<BR />Wait at least 30 secs and then Plug back in and switch your Sky Q box back on at the mains.<BR />Wait for the on screen instructions to disappear and the front led to turn Amber. Then wait for 30 secs before you press Home on your Sky Q remote or if this is not working press the standby button on the front of the Q box (Amber led)<BR /><BR />note: some features may take up to 5 minutes to return.<BR /><BR />Reboot the mini as above.<BR />If the mini still does not connect reliably try a Network Reset on the mini.<BR />Network Reset found in mini Home - Settings - Setup - Network. <BR />Highlight Status and then select Reset on the right hand side. Follow instructions to WPS with main Q box.<BR />You will be asked to press the WPS button on the main Q box (not the mini as the Network reset will start the mini WPS automatically).<BR /><BR />If you are on Sky Broadband and the Router is nearer to the mini than the main box then you can try pressing WPS on the router instead of the main Q box. If you do this make sure you press the Sky router WPS button and not the router reset button.<BR /><BR />Failing all of the above you may need a Sky Q WiFi Booster to position midway between your main Q box and the mini and you will need to contact Sky directly.</P> Sun, 21 Jul 2024 21:12:39 GMT https://helpforum.sky.com/t5/Sky-Q/Error-MR109-on-mini-box/m-p/4698827#M655595 oldfella 2024-07-21T21:12:39Z https://helpforum.sky.com/t5/Sky-Q/Error-MR109-on-mini-box/m-p/4699316#M655679 <P>I have tried all of this and still not working</P> Mon, 22 Jul 2024 13:09:19 GMT https://helpforum.sky.com/t5/Sky-Q/Error-MR109-on-mini-box/m-p/4699316#M655679 Suknap 2024-07-22T13:09:19Z