topic Re: 2nd remote not working in Sky Q

2nd remote not working

Davidk14 — Tue, 12 Mar 2024 14:26:01 GMT

I have today received a new remote control for my Q box now my other one is not working. Can I please get a new 2nd remote for my Q box

Re: 2nd remote not working

MightyQuinn — Tue, 12 Mar 2024 15:06:46 GMT

@Davidk14 wrote:
I have today received a new remote control for my Q box now my other one is not working. Can I please get a new 2nd remote for my Q box

Hi @Davidk14 That is not something that your fellow customers can do for you. Is this a remote for another box or for the same box. Note you can only pair one voice control remote to a Sky Q box. However you can pair a second remote (pair it first) in IR mode by holding down 4 & 6 to turn off Bluetooth after pairing.

Re: 2nd remote not working

nigea99 — Tue, 12 Mar 2024 16:41:51 GMT

@Davidk14 wrote:

I have today received a new remote control for my Q box now my other one is not working. Can I please get a new 2nd remote for my Q box

hi @Davidk14

if you are trying to use 2 remotes with the same box, one must be set to Infrared only - only one can be connected via bluetooth (& use voice commands)

To use both with your TV it is a bit fiddly.

First reset the remote you want to use in IR mode & then pair it with the box & TV

Press & Hold the 7 & 9 until the remote's light (red LED above the SKY logo button) flashes 4 times

Then press 1 & 3 together to go through to re-pair with the box and your TV - make sure it has line of sight of the box as until it is paired it uses Infrared

https://www.sky.com/help/diagnostics/sky-q-remotes/setting-up-remote

Once it is paired with the box (in bluetooth mode) & the TV, then set it to infrared mode by pressing & holding 4 & 6

Then reset & re-pair the one you want to use in bluetooth mode (& don't then press the 4 &6 thus leaving it in bluetooth mode)

Re: 2nd remote not working

GrumpyAllen — Sat, 20 Jul 2024 17:29:40 GMT

THANK YOU! This was very helpful to me.

Re: 2nd remote not working

nufc+fan — Tue, 14 Jan 2025 14:03:05 GMT

This is the singular most useful advice on sky q remotes. Thank you.

Internet searches say, it can't be done to have 2 remotes paired & working your TV & Sky Q