topic Re: Mini box losing connection with skyq mainbox in Sky Q

Mini box losing connection with skyq mainbox

D+Savvides — Wed, 17 Jul 2024 13:04:58 GMT

Mini box losing connection with skyq mainbox.

Only happened recently. Tried with another minibox and same problem

Re: Mini box losing connection with skyq mainbox

Tom-W19 — Thu, 18 Jul 2024 08:19:32 GMT

Your post has been escalated to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the chat bubble to start the conversation.

Here's more information on how Community Messaging works - https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

Re: Mini box losing connection with skyq mainbox

Quoman7 — Thu, 18 Jul 2024 08:21:41 GMT

@D+Savvides wrote:

Mini box losing connection with skyq mainbox.

Only happened recently. Tried with another minibox and same problem

Hi @D+Savvides Try rebooting your router by removing the power cable for 30 sec then reconnect to reboot, then reboot your main SKYQ box by turning the power off at the socket for 30 sec then turn back on, then do the same with any Mini boxes?

Re: Mini box losing connection with skyq mainbox

Addie15 — Sat, 20 Jul 2024 09:29:04 GMT

Update-We are closing this invite now due to no response within 48 hours. If you still need help, please let us know so we can re-escalate this for you. Thanks.