topic Re: Sky mini box not working in Sky Q

Edwards

David284 — Thu, 18 Jul 2024 09:18:27 GMT

Hello hi,

(removed)

I've got an issue with my mini box that's Just installed I have a problem with no menu on the screen wondering could you get me a Engineer out please? That would be grateful thank you.

Moderator note: Removed personal/identifiable details

Re: Edwards

Daniel0210 — Wed, 17 Jul 2024 14:22:12 GMT

@David284

Your post has been removed as you've included your name and full address on a public forum. It will reappear once edited by staff.

This is a customer helps customer forum so you’re not contacting Sky Customer Services by posting on here and can't arrange an engineer here.

Have you rebooted the boxes?

Try a reboot of the main Sky Q box, then once that’s back up and running do the same with any mini boxes if necessary-
~ Using the remote put your main Sky Q box into standby
~ switch the box off at the plug
~ wait at least 30 seconds and then switch the box back on at the plug
~ follow the on screen instructions
~ when the screen goes blank and the blue Q stops pulsating wait another 30 seconds
~ press the 🏠 button

Re: Sky mini box not working

David284 — Fri, 19 Jul 2024 15:07:51 GMT

What's happening? It's turned on with the on light showing it goes to the menu saying hello and then it goes to the homepage then it's a black screen. No Sky menu whatsoever.

Re: Sky mini box not working

oldfella — Fri, 19 Jul 2024 15:58:35 GMT

@David284 wrote:

What's happening? It's turned on with the on light showing it goes to the menu saying hello and then it goes to the homepage then it's a black screen. No Sky menu whatsoever.

Hi @David284

If the mini is showing a Green led

First make sure that the TV is switched on and is switched to the HDMI input to which the mini box is connected.
Then with the Q box switched on with green led illuminated
Press
Home 1 0 8 0 Home
on the mini box remote control.

This will change the mini box to standard resolution which will work for all TV’s.