Sky Mini Box Connection Issue

Blue+Hero — Fri, 19 Jul 2024 13:52:55 GMT

I have all my Sky Q Main Box and Mini boxes connected via ethernet with the WIF settings turned off on all boxes. Most of the time they all work fine but there are periods where the connection drops and connection is lost and then will then return aftern after 30 seconds. This could happen every 10 to 15 minutes and happens on more than one box and I can't seem to get to the source of the problem or why some days it's perfect and others it's nearly unwatchable.

Any idea what the issue could be? I don't believe it's the internet as other devices do not lose connection and issue is isloated to the Mini Boxes. Internet is not provided by Sky

Re: Sky Mini Box Connection Issue

oldfella — Fri, 19 Jul 2024 14:18:36 GMT

@Blue+Hero wrote:

I have all my Sky Q Main Box and Mini boxes connected via ethernet with the WIF settings turned off on all boxes. Most of the time they all work fine but there are periods where the connection drops and connection is lost and then will then return aftern after 30 seconds. This could happen every 10 to 15 minutes and happens on more than one box and I can't seem to get to the source of the problem or why some days it's perfect and others it's nearly unwatchable.

Any idea what the issue could be? I don't believe it's the internet as other devices do not lose connection and issue is isloated to the Mini Boxes. Internet is not provided by Sky

Hi @Blue+Hero

Work through the following sequence again.

Ethernet should be bulletproof.

When all boxes are connected by Ethernet to your router you can then switch off all Q box WiFi. Connection can be direct or through simple unmanaged Ethernet switches.

Start with main Q box and first carry out a Network reset with the Ethernet connected.
Network Reset found in Q box Home - Settings - Setup - Network.
Highlight Status and then select Reset on the right hand side. Select connect wired to non Sky Router (or Sky router if on Sky Broadband). Do not carry out any WPS and just wait for the box to connect. It may take a couple of minutes. If it does not connect there is an issue with the Ethernet connection.
As soon as it connects go immediately into the Q box hidden menu and turn off WiFi.

To enter hidden menu press Home and navigate down to Settings but do not select Settings.
With Settings highlighted press 0 0 1 Select.
Go to Network to turn off both bands of WiFi. Confirm before exit.

Repeat the network reset on any minis in the Mini Home menu with the Ethernet connected. Again do not do any WPS and just wait for it to connect.
Once it is connected go immediately into the mini hidden menu (same procedure as above) and turn off both bands of WiFi. Confirm before exit.

topic Re: Sky Mini Box Connection Issue in Sky Q

Sky Mini Box Connection Issue

Re: Sky Mini Box Connection Issue