topic Re: Sky mini box problem in Sky Q

Sky mini box problem

helen25smedley — Fri, 19 Jul 2024 10:23:06 GMT

For some reason our sky q box now turns off when we turn the tv off which means we cannot use our mini sky box upstairs.
We have gone on to settings/preferences but there is nowhere on there that would sort out the problem. Any suggestions please? TIA

Re: Sky mini box problem

oldfella — Fri, 19 Jul 2024 10:42:48 GMT

@helen25smedley wrote:

For some reason our sky q box now turns off when we turn the tv off which means we cannot use our mini sky box upstairs.
We have gone on to settings/preferences but there is nowhere on there that would sort out the problem. Any suggestions please? TIA

Hi @helen25smedley

The latest software introduced the change where the Q box will turn off when you turn the TV off.

However this should only put the Q box into Standby with the Amber led.

All other mini boxes should function with main Q box in Standby.

Re: Sky mini box problem

helen25smedley — Fri, 19 Jul 2024 10:45:31 GMT

As soon as the main box goes off so does the mini box!

Re: Sky mini box problem

oldfella — Fri, 19 Jul 2024 10:54:43 GMT

@helen25smedley wrote:

As soon as the main box goes off so does the mini box!

OK @helen25smedley

Try resetting the mini box connection.

First try rebooting the main Q box and then when this is completely back up and running reboot the mini.
To reboot press Standby on your Sky Q remote (if the box responds to the remote), and then switch off and unplug at the mains.
Wait at least 30 secs and then Plug back in and switch your Sky Q box back on at the mains.
Wait for the on screen instructions to disappear and the front led to turn Amber. Then wait for 30 secs before you press Home on your Sky Q remote or if this is not working press the standby button on the front of the Q box (Amber led)

note: some features may take up to 5 minutes to return.

Reboot the mini as above.
If the mini still does not connect reliably try a Network Reset on the mini.
Network Reset found in mini Home - Settings - Setup - Network.
Highlight Status and then select Reset on the right hand side. Follow instructions to WPS with main Q box.
You will be asked to press the WPS button on the main Q box (not the mini as the Network reset will start the mini WPS automatically).

If you are on Sky Broadband and the Router is nearer to the mini than the main box then you can try pressing WPS on the router instead of the main Q box. If you do this make sure you press the Sky router WPS button and not the router reset button.

Re: Sky mini box problem

helen25smedley — Fri, 19 Jul 2024 11:42:25 GMT

We've done this three or four times to no avail but thank you for taking the time to reply. I shall give sky a call to see what they can come up with.