topic Re: Catch up not working in Sky Q

Catch up not working

Sande — Thu, 18 Jul 2024 20:13:12 GMT

Hi I'm trying to watch a programme on catch up and it's telling me a need to upgrade to HD I've had this problem before I used to just change format to standard and it sorted the problem but it's not letting me do it this way no more??

Re: Catch up not working

oldfella — Thu, 18 Jul 2024 20:18:27 GMT

@Sande wrote:

Hi I'm trying to watch a programme on catch up and it's telling me a need to upgrade to HD I've had this problem before I used to just change format to standard and it sorted the problem but it's not letting me do it this way no more??

Hi @Sande

Its best to change your Download preference to SD in Home - Settings - Setup - Preferences.

This needs to be done on the main Q box.
Then if you want to download any HD content from free to air channels (BBCHD ,ITVHD etc) you can select HD in the All formats tab of the content . This will change the format for that particular download only but still leave your format to SD in preferences.

Re: Catch up not working

Sande — Thu, 18 Jul 2024 22:42:33 GMT

Ahh brilliant thank you 👍