topic Re: Connectivity issues in Sky Q

Connectivity issues

kev9187 — Thu, 18 Jul 2024 14:54:38 GMT

My main sky q box keeps dropping connection to wifi & sky signal.
ive reset & reactivated several times in the past hour just for it to drop again.
im quite clued with the whole system, bar resetting the hard drive is there anything else i could do?
this obviously also them affects my mini boxes too when the main box drops out.
TIA

Re: Connectivity issues

oldfella — Thu, 18 Jul 2024 14:58:33 GMT

@kev9187 wrote:

My main sky q box keeps dropping connection to wifi & sky signal.
ive reset & reactivated several times in the past hour just for it to drop again.
im quite clued with the whole system, bar resetting the hard drive is there anything else i could do?
this obviously also them affects my mini boxes too when the main box drops out.
TIA

Hi @kev9187

Who is your Broadband supplier and how far is your main q box from your router?

Re: Connectivity issues

kev9187 — Thu, 18 Jul 2024 14:59:15 GMT

10 feet at a maximum. And it's with BT

Re: Connectivity issues

oldfella — Thu, 18 Jul 2024 15:02:22 GMT

@kev9187 wrote:

10 feet at a maximum. And it's with BT

Have you considered Ethernet connection or Powerline @kev9187

Re: Connectivity issues

kev9187 — Thu, 18 Jul 2024 15:06:09 GMT

@oldfella @Never had a issue with it until now & I've had Q since day 1 pretty much.
so not really needed too.
I've got 3 mini boxes 1 of which is cat 5/6 wired connection. But obviously there all connected to the main box which keeps dropping off.

Re: Connectivity issues

oldfella — Thu, 18 Jul 2024 15:15:00 GMT

@kev9187 wrote:

@oldfella @Never had a issue with it until now & I've had Q since day 1 pretty much.
so not really needed too.
I've got 3 mini boxes 1 of which is cat 5/6 wired connection. But obviously there all connected to the main box which keeps dropping off.

Hi @kev9187

Have you completed the following procedure?

First reset your broadband router.
On 3rd party broadband and your router does not have a reset button, reboot it by disconnecting the power lead for 30 secs and then reconnecting.
Wait until the router is completely back and running and then try a Network Reset found in Q box Home - Settings - Setup - Network.
Highlight Status and then select Reset on the right hand side. Follow instructions to connect by WiFi to your router. Even if reset is not listed there is still an option to connect by WiFi to Sky or 3rd party router
On 3rd party (non Sky ) broadband then you need to enter the SSID and password for the router 2.4 Ghz WiFi band.

If you have there is not a lot else you can do. As I'm sure your aware WiFi can be unpredicable and any change in your own or neighbours Devices could cause issues.

The only other suggestion I can make is to try and obtain a Sky Q WiFi booster to connect to your router by a short Ethernet cable. Your main Q box may then connect to this by WPS which may be more reliable

Re: Connectivity issues

kev9187 — Thu, 18 Jul 2024 15:17:34 GMT

@oldfella @Yes mate tried all that.
yes got a WiFi booster both sky for the Q and BT for the WiFi.
I'll just have to restart the hard drive & take note on what recordings I'll lose.
thanks for your time & answers

Re: Connectivity issues

oldfella — Thu, 18 Jul 2024 16:08:44 GMT

@kev9187 wrote:

@oldfella @Yes mate tried all that.
yes got a WiFi booster both sky for the Q and BT for the WiFi.
I'll just have to restart the hard drive & take note on what recordings I'll lose.
thanks for your time & answers

Hi @kev9187

If you have a Sky Q booster I would try this connected to your BT router by a short Ethernet before you delete everthing from your hard drive