topic Re: Sky Q Mini Box Bluetooth Remote signal week in Sky Q

Sky Q Mini Box Bluetooth Remote signal week

Wesley71 — Thu, 18 Jul 2024 11:30:29 GMT

I've tried hidding my Sky Q Mini Box behind the TV but the bluetooth signal is rubbish, you need to be within 1 meter of the box.

Is this normal, any ideas how to fix please.

Thanks

Re: Sky Q Mini Box Bluetooth Remote signal week

MightyQuinn — Thu, 18 Jul 2024 11:32:47 GMT

Hi @Wesley71 Can you check that it is properly paired to your box by trying some voice commands.

Re: Sky Q Mini Box Bluetooth Remote signal week

TimmyBGood — Thu, 18 Jul 2024 13:43:04 GMT

@Wesley71 wrote:

I've tried hidding my Sky Q Mini Box behind the TV but the bluetooth signal is rubbish

A television set is a sandwich of glass, plastic, alloy and live electrical components (including a transformer) : that's not ideal to get a signal through.

Re: Sky Q Mini Box Bluetooth Remote signal week

Wesley71 — Thu, 18 Jul 2024 13:43:13 GMT

Thanks for the reply. It's not a voice controller sadly

Re: Sky Q Mini Box Bluetooth Remote signal week

oldfella — Thu, 18 Jul 2024 14:11:56 GMT

@Wesley71 wrote:

Thanks for the reply. It's not a voice controller sadly

Hi @Wesley71

Best to get another Bluetooth remote (one with Voice control).

You can also pair your main Q remote to the the mini. Of course if you do this it will no longer work with your main Q box. However the mini remote which is infrared can be used with any box including the main box. It will need line of sight of the main box and obviously will not have Voice control.

Re: Sky Q Mini Box Bluetooth Remote signal week

TimmyBGood — Thu, 18 Jul 2024 15:16:11 GMT

@Wesley71 wrote:

It's not a voice controller sadly

That would make a difference: Q remote handsets without Voice functionality are infrared only, and so line-of-sight only too.

Re: Sky Q Mini Box Bluetooth Remote signal week

MightyQuinn — Thu, 18 Jul 2024 14:25:35 GMT

@Wesley71 wrote:
Thanks for the reply. It's not a voice controller sadly

Hi @Wesley71 Just to confirm (which is why I asked you to test voice commands) that your remote is not Bluetooth. You need a voice command remote to use Bluetooth which will work with your Mini box behind your TV (and probably 20 metres away!).

Sky will probably send you one free, tick Voice Control not Working.

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