topic Re: HDR problems with Philips The Xtra in Sky Q

HDR problems with Philips The Xtra

robski1983 — Wed, 17 Jul 2024 14:39:04 GMT

I am having issues with what appears to be an automatic, unrequested and intermittent turning on and off of the hdr signal whilst watching live tv, recordings and during app streaming. The picture will look perfect and then really dark alternately as the signal comes and goes, does anybody have any idea what may be causing this please?

Re: HDR problems with Philips The Xtra

Anonymous — Wed, 17 Jul 2024 15:28:26 GMT

Make sure first off that it's set up correctly (this is presuming you do have a q box that is HDR compliant):-

https://www.sky.com/help/articles/setting-up-ultra-hd

Re: HDR problems with Philips The Xtra

robski1983 — Wed, 17 Jul 2024 17:04:24 GMT

Sorry, I should add that the box is HDR compliant and all the settings have been verified with Sky twice. Do you know if it is possible to edit the post to reflect that?

Re: HDR problems with Philips The Xtra

Laing1 — Wed, 17 Jul 2024 17:10:46 GMT

@robski1983 wrote:

Sorry, I should add that the box is HDR compliant and all the settings have been verified with Sky twice. Do you know if it is possible to edit the post to reflect that?

@robski1983 afraid you can only edit posts once you reach level 3