topic Sky Q box keeps on losing WiFi connection in Sky Q

Sky Q box keeps on losing WiFi connection

wgas — Mon, 15 Jul 2024 19:50:20 GMT

Sky Q box keeps losing WiFi connection within minutes of resetting it

Re: Sky Q box keeps on losing WiFi connection

oldfella — Mon, 15 Jul 2024 20:00:45 GMT

@wgas wrote:

Sky Q box keeps losing WiFi connection within minutes of resetting it

hi @wgas
Who is your Broadband supplier and how far is your Q box from your router?

Re: Sky Q box keeps on losing WiFi connection

wgas — Mon, 15 Jul 2024 20:59:20 GMT

sky broadband however I have a UniFi system installed as an extension which has been in place for several years and has always worked

Re: Sky Q box keeps on losing WiFi connection

oldfella — Mon, 15 Jul 2024 21:16:46 GMT

@wgas wrote:

sky broadband however I have a UniFi system installed as an extension which has been in place for several years and has always worked

Mmm.

Looks like interference between the two mesh systems.

You never answered how far your Q box is away from your Sky Router.

Also are you trying to connect your Q box to the Unifi mesh or your Sky router?

Re: Sky Q box keeps on losing WiFi connection

wgas — Mon, 15 Jul 2024 21:24:56 GMT

The nearest extension is 4mtrs away. Connecting to the UniFi mesh

Re: Sky Q box keeps on losing WiFi connection

StevenTheGeek — Sat, 03 Aug 2024 21:30:45 GMT

I have the same problem lately. I know sky will say its something to do with the internet but im starting to doubt the "its not us, its you", can't help but think something changed in firmware.

i had a mesh system where each wifi box was ethernet backhaul, the sky box is like 6 ft. But i'd find it wont download content and will say "connection to router but no internet".

so i temporarily shut it all down and put a single unify access point 7 ft line of site from sky box. Its just as bad. Every device, cameras, tablets, laptops are never an issue... sky q just goes "what internet" lol

i wished i could have a sky stream puck as part of my package so my wife doesn't complain every couple of days.