topic Netflix on second tv not loading in Sky Q

Netflix on second tv not loading

Kat431 — Mon, 15 Jul 2024 12:11:33 GMT

Please help, Netflix won't load for the past week on our second tv. We have re booted, unplugged, etc etc and still does not load. Works perfectly on main tv

Re: Netflix on second tv not loading

Daniel0210 — Mon, 15 Jul 2024 12:41:57 GMT

@Kat431

Are you seeing a red spinning circle?

Re: Netflix on second tv not loading

oldfella — Mon, 15 Jul 2024 12:51:05 GMT

@Kat431 wrote:

Please help, Netflix won't load for the past week on our second tv. We have re booted, unplugged, etc etc and still does not load. Works perfectly on main tv

Hi @Kat431

Did you also reboot your main Q box first as follows.

First reboot the main Q box and then when this is completely back up and running reboot the mini.
To reboot press Standby on your Sky Q remote (if the box responds to the remote), and then switch off and unplug at the mains.
Wait at least 30 secs and then Plug back in and switch your Sky Q box back on at the mains.
Wait for the on screen instructions to disappear and the front led to turn Amber. Then wait for 30 secs before you press Home on your Sky Q remote or if this is not working press the standby button on the front of the Q box (Amber led)

note: some features may take up to 5 minutes to return.

Reboot the mini as above.
If the mini still does not connect reliably try a Network Reset on the mini.
Network Reset found in mini Home - Settings - Setup - Network.
Highlight Status and then select Reset on the right hand side. Follow instructions to WPS with main Q box.
You will be asked to press the WPS button on the main Q box (not the mini as the Network reset will start the mini WPS automatically).

If you are on Sky Broadband and the Router is nearer to the mini than the main box then you can try pressing WPS on the router instead of the main Q box. If you do this make sure you press the Sky router WPS button and not the router reset button.

Failing all of the above you may need a Sky Q WiFi Booster to position midway between your main Q box and the mini and you will need to contact Sky directly.

Re: Netflix on second tv not loading

Kat431 — Wed, 17 Jul 2024 07:12:14 GMT

Yes....just turns forever

Re: Netflix on second tv not loading

caesarome — Wed, 17 Jul 2024 09:24:30 GMT

@Kat431

Doing this could well fix it:

https://helpforum.sky.com/t5/Sky-Q/Netflix-Red-Spinning-Circle-on-Launch/m-p/4691069/highlight/true#M653844

You can let Sky know via this form - https://forms.office.com/e/VGr0tUpv67

Re: Netflix on second tv not loading

Kat431 — Wed, 17 Jul 2024 10:44:26 GMT

Hi I have just done that and it hasn't changed the red circle 🔴 turning on second tv 😫