topic Re: Q box keeps requesting viewing card be inserted in Sky Q

Q box keeps requesting viewing card be inserted

SKY1EBCE — Sat, 02 Dec 2023 21:30:19 GMT

Twice in as many days our Q system is displaying the same fault. It says the viewing card must be inserted numbers facing upwards.

We cannot view any recordings and can only view a fraction of the channels.

Resetting the Box resolves the problem temporarily.

Please advise.

Re: Q box keeps requesting viewing card be inserted

oldfella — Sat, 02 Dec 2023 21:53:17 GMT

@SKY1EBCE wrote:

Twice in as many days our Q system is displaying the same fault. It says the viewing card must be inserted numbers facing upwards.

We cannot view any recordings and can only view a fraction of the channels.

Resetting the Box resolves the problem temporarily.

Please advise.

Hi @SKY1EBCE

First check that your viewing card is correctly inserted. Viewing card is in the right hand end of the box.
If it is in correctly there is not enough of it sticking out to grip and remove it.
Push it fully in and it will pop out slightly enough so you can remove it.
Make sure that it is in chip side up and chip end in first. Push it gently fully in and you should feel a slight click when it is engaged. If it has popped out enough to remove it is not located correctly.
If you are satisfied that it is in correctly
Try refreshing your Viewing card.
Home - Settings - System info.
Highlight Viewing card number and then select Setup on the right hand side.
Then select Use this option to trigger a callback

No call is actually made but the Viewing card should be refreshed.

Re: Q box keeps requesting viewing card be inserted

he1en — Sun, 14 Jul 2024 07:54:34 GMT

I get this message constantly now - turning the box off and on sometimes works, but not today. Do I need to order a new card?

Re: Q box keeps requesting viewing card be inserted

DOB1 — Sun, 25 Jan 2026 13:21:22 GMT

I have the same problem now. What number do I call to order a new card?